• Job Description

  Req#: 210438617

  Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

  • Are able to collect on past due accounts
  • Are very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged our customers
  • Possess excellent negotiation and decision making skills; in addition to strong communication skills
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Treat customers with respect and responds with empathy
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity, and accountability
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement

  If you bring that, we’ll take care of the rest! When you join JPMorgan Chase &Co., we'll:

  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
  • Invest in you with industry leading training, coaching, and development
  • Provide opportunities for professional growth and advancement
  • Provide a work environment of high-energy people that are trained, coached, focused, and driven
  • Provide paid classroom and on the job training that start on day 1
  • Respect and value diversity, integrity, and teamwork

  Qualifications:

  • High School diploma/GED required
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
  • Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
  • Auto and Collections experience preferred
  • Previous negotiation skills strongly preferred

  Work Schedule:

  Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

  This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

Notice