MMC Group
Call Center Customer Service WFM REMOTE
This job is now closed
Job Description
- Req#: 73983
Employer Industry: Workforce Management Services
Why consider this job opportunity:
- Salary of $18.50/hour
- Comprehensive 3-week training program to ensure your success
- Flexibility of working from home
- Opportunity to make a positive impact on individuals and families accessing essential healthcare services
- Supportive and dynamic team environment
- Opportunities for career growth within the organization
What to Expect (Job Responsibilities):
- Provide information and support to individuals, families, small group employees, and brokers regarding eligibility and enrollment for Medicaid and Qualified Health Plans
- Utilize the State's eligibility and enrollment portal, CRM software, and other systems to deliver high-quality service
- Assist consumers in navigating healthcare options through the State's Exchange
- Address customer inquiries and resolve issues effectively
- Maintain accurate records and documentation of customer interactions
What is Required (Qualifications):
- Must have your own computer (BYOD - Bring Your Own Device)
- Excellent communication skills in English or Spanish
- Strong problem-solving abilities with a customer-centric mindset
- Ability to navigate and utilize various online systems effectively
- Availability to work the designated shift from 8:00 am to 4:30 pm EST
How to Stand Out (Preferred Qualifications):
- Experience in customer service or a related field
- Familiarity with healthcare services and enrollment processes
- Bilingual abilities beyond English and Spanish
- Prior experience using CRM software
- Strong organizational skills and attention to detail
#CustomerService #RemoteWork #HealthcareServices #CareerOpportunity #TrainingProvided
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Throughout the past 25 years, MMC, one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries. We believe the art of building the best teams to get ...
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