• Job Description

  Req#: 210466735

  Job Summary:

  At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialist's work is creative, exciting, and different every day.

  Job Responsibilities:

  • Work in a call center environment that requires 100% phone-based customer interaction
  • Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicate with customers in a metrics-driven environment
  • Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Take ownership of each customer interaction while treating them with respect and responding with empathy
  • Work both independently and in a team environment
  • Abide by all applicable regulatory and departmental practices and procedures

  Required qualifications, capabilities, and skills:

  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required

  Preferred qualifications, capabilities, and skills:

  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Call Center, Banking or Finance industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

  If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll provide:

  • A competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
  • Opportunities for professional growth and advancement
  • A work environment of high-energy employees that are trained, coached, focused, and driven
  • Paid classroom and on-the-job training, including industry-leading benefits that start on day 1
  • A culture that values diversity, equity, inclusion, integrity, and teamwork

  Work Schedule:

  Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

  
  

  This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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