Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $80,000 per year
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health plans, paid time off, and retirement savings
- Supportive and collaborative work environment with a team dedicated to improving health outcomes
- Flexible work hours with a rotating weekend schedule providing work-life balance

What to Expect (Job Responsibilities):
- Oversee day-to-day operations of the call center, ensuring high-quality customer service
- Collaborate with implementation teams, IT, and other stakeholders for effective service line integration
- Develop and implement strategic project plans for managing changes in call center systems
- Maintain a high standard of performance and customer satisfaction through effective workflow management
- Report on contract deliverables regularly and on an ad hoc basis

What is Required (Qualifications):
- Bachelor's Degree in a related field
- Minimum five years of management experience in a healthcare or insurance call center environment
- Availability to work from 9:00 AM to 5:00 PM, Monday through Friday, including a rotating weekend schedule
- Willingness to participate in a rotating on-call schedule with evening and holiday coverage
- Strong understanding of corporate policies including HIPAA compliance

How to Stand Out (Preferred Qualifications):
- Experience with the Genesys telephony platform
- 2+ years of experience in workforce management
- Strong background in analysis and reporting
- Proficiency in managing customer service through call center technologies and systems
- Demonstrated experience in planning and implementing projects

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