Acentra Health

Call Center Manager (Remote)


PayCompetitive
LocationRemote
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 3468
      Employer Industry: Healthcare Services

      Why consider this job opportunity:
      - Salary up to $80,000 per year
      - Opportunity for career advancement and growth within the organization
      - Comprehensive benefits package including health plans, paid time off, and retirement savings
      - Supportive and collaborative work environment with a team dedicated to improving health outcomes
      - Flexible work hours with a rotating weekend schedule providing work-life balance

      What to Expect (Job Responsibilities):
      - Oversee day-to-day operations of the call center, ensuring high-quality customer service
      - Collaborate with implementation teams, IT, and other stakeholders for effective service line integration
      - Develop and implement strategic project plans for managing changes in call center systems
      - Maintain a high standard of performance and customer satisfaction through effective workflow management
      - Report on contract deliverables regularly and on an ad hoc basis

      What is Required (Qualifications):
      - Bachelor's Degree in a related field
      - Minimum five years of management experience in a healthcare or insurance call center environment
      - Availability to work from 9:00 AM to 5:00 PM, Monday through Friday, including a rotating weekend schedule
      - Willingness to participate in a rotating on-call schedule with evening and holiday coverage
      - Strong understanding of corporate policies including HIPAA compliance

      How to Stand Out (Preferred Qualifications):
      - Experience with the Genesys telephony platform
      - 2+ years of experience in workforce management
      - Strong background in analysis and reporting
      - Proficiency in managing customer service through call center technologies and systems
      - Demonstrated experience in planning and implementing projects

      #HealthcareServices #CallCenterManagement #CareerOpportunity #CompetitivePay #LeadershipRole
  • About the company