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Job Description
- Req#: 3720
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $80,000 per year
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health plans, paid time off, retirement savings, and educational assistance
- Meaningful work that genuinely improves people's lives across the country
- Supportive work environment with a focus on employee development
What to Expect (Job Responsibilities):
- Oversee day-to-day operations of the call center, ensuring high-quality customer service
- Collaborate with implementation teams, IT, and stakeholders to ensure effective service line incorporation
- Determine work procedures, prepare work schedules, and expedite workflow
- Maintain a high standard of performance and customer satisfaction
- Develop and implement strategic project plans to manage changes in call center systems
What is Required (Qualifications):
- Bachelor's Degree in a related field
- Minimum five years of management experience in a healthcare or insurance call center environment
- Must be available to work from 9:00 AM to 5:00 PM (local time), Monday through Friday, with a rotating weekend schedule
- Willingness to participate in a rotating on-call schedule, including evening hours and holiday coverage
- Strong understanding of corporate policies, including HIPAA regulations
How to Stand Out (Preferred Qualifications):
- Experience with the Genesys telephony platform
- 2+ years of experience with workforce management
- Strong background in analysis and reporting
- Proficiency in managing customer service through call center technologies
- Demonstrated experience in planning and implementing projects
#HealthcareServices #CallCenterManagement #CareerOpportunity #CompetitivePay #EmployeeBenefits
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