IHA
Call Center Nurse Manager - Hybrid
This job is now closed
Job Description
- Req#: 13734
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with potential bonuses
- Supportive and collaborative work environment
- Flexibility to work remotely after initial in-office training in Ann Arbor, Michigan
- Chance to lead a dedicated team and make a positive impact on patient care and satisfaction
- Access to ongoing professional development and training opportunities
What to Expect (Job Responsibilities):
- Supervise the work of Call Center Triage Nurses, including monitoring staff competencies and conducting performance appraisals
- Ensure all staff are adequately trained and organized, providing additional training as needed
- Manage scheduling and staffing for Call Center Triage Nurses, ensuring adequate coverage at all times
- Perform quality reviews on staff work and recorded calls, managing call data and reports
- Address internal and external complaints, maintaining compliance logs and compiling monthly reports
What is Required (Qualifications):
- Valid, unrestricted RN license in the State of Michigan
- Bachelor’s degree or graduation from an accredited Registered Nurse program; experience in triage preferred
- Minimum of 3 years’ experience as a triage nurse
- Ability to effectively supervise and manage a team in a Call Center environment
- Proficiency in medical terminology and ability to utilize electronic medical records and other software
How to Stand Out (Preferred Qualifications):
- Experience in administering training programs for healthcare staff
- Knowledge of billing and managed care services
- Strong communication skills with the ability to present information effectively
- Experience working collaboratively with diverse populations and organizational members
- Flexibility to work after-business hours, including evenings and weekends
#HealthcareServices #CallCenterManagement #NursingLeadership #CareerOpportunity #RemoteWork #ProfessionalDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
We formed IHA in 1994 with only a few independent private-practice groups from Washtenaw County, then over the years added physicians by choosing doctors that our own doctors used for their care and that of their families. Over two decades later, we co...
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