Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive salary with potential bonuses
- Supportive and collaborative work environment
- Flexibility to work remotely after initial in-office training in Ann Arbor, Michigan
- Chance to lead a dedicated team and make a positive impact on patient care and satisfaction
- Access to ongoing professional development and training opportunities

What to Expect (Job Responsibilities):
- Supervise the work of Call Center Triage Nurses, including monitoring staff competencies and conducting performance appraisals
- Ensure all staff are adequately trained and organized, providing additional training as needed
- Manage scheduling and staffing for Call Center Triage Nurses, ensuring adequate coverage at all times
- Perform quality reviews on staff work and recorded calls, managing call data and reports
- Address internal and external complaints, maintaining compliance logs and compiling monthly reports

What is Required (Qualifications):
- Valid, unrestricted RN license in the State of Michigan
- Bachelor’s degree or graduation from an accredited Registered Nurse program; experience in triage preferred
- Minimum of 3 years’ experience as a triage nurse
- Ability to effectively supervise and manage a team in a Call Center environment
- Proficiency in medical terminology and ability to utilize electronic medical records and other software

How to Stand Out (Preferred Qualifications):
- Experience in administering training programs for healthcare staff
- Knowledge of billing and managed care services
- Strong communication skills with the ability to present information effectively
- Experience working collaboratively with diverse populations and organizational members
- Flexibility to work after-business hours, including evenings and weekends

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