We are seeking a highly motivated and compassionate Practice Communications Coordinator to join our Gynecology department. The ideal candidate will thrive in a high-volume, fast paced environment, and possess exceptional communication and customer service skills. This role involves managing a large number of incoming calls, scheduling appointments, providing accurate information, and ensuring a superior level of patient service and satisfaction.

• Handle a high volume of incoming calls efficiently and courteously
• Schedule and confirm patient appointments for gynecological services quickly and accurately
• Provider clear and precise information regarding services, procedures, and policies
• Triage patient inquiries effectively and direct them to the appropriate provider/staff member
• Manage and update patient records in EPIC
• Address patient concerns and complaints with empathy and escalate issues as necessary
• Maintain patient confidentiality in accordance with HIPAA regulations
• Work collaboratively with health-care providers and administrative staff to ensure smooth operations

• High school diploma or equivalent; some college or health-care related experience preferred
• Proven experience in a high-volume call center, customer service, or health-care setting
• Exceptional verbal and written communication skills
• Proficiency with Microsoft Office and EPIC is preferred
• Ability to multi task and remain calm under pressure in a fast paced environment
• Strong organizational skills and keen attention to detail
• Ability to work independently as well as part of a collaborative team
• Bilingual abilities are an asset but not required

• Paid time off (PTO) & company paid holidays
• Tuition reimbursement
• 403(B) retirement plan with generous company match and “catch up” provision
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
• Competitive health, prescription, vision and dental benefits
• Employer paid short & long term disability benefits
• Discounts on auto & home insurance
• Pet Wellness coverage, legal assistance and identity protection
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

• High school diploma or equivalent; some college or health-care related experience preferred
• Proven experience in a high-volume call center, customer service, or health-care setting
• Exceptional verbal and written communication skills
• Proficiency with Microsoft Office and EPIC is preferred
• Ability to multi task and remain calm under pressure in a fast paced environment
• Strong organizational skills and keen attention to detail
• Ability to work independently as well as part of a collaborative team
• Bilingual abilities are an asset but not required

• Handle a high volume of incoming calls efficiently and courteously
• Schedule and confirm patient appointments for gynecological services quickly and accurately
• Provider clear and precise information regarding services, procedures, and policies
• Triage patient inquiries effectively and direct them to the appropriate provider/staff member
• Manage and update patient records in EPIC
• Address patient concerns and complaints with empathy and escalate issues as necessary
• Maintain patient confidentiality in accordance with HIPAA regulations
• Work collaboratively with health-care providers and administrative staff to ensure smooth operations