Boston Medical Center
Call Center- Patient Service Representative
This job is now closed
Job Description
- Req#: 27322
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Competitive salary
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction and healthcare experience
- Flexible remote work option available
- Comprehensive benefits package including healthcare, dental, and vision coverage
What to Expect (Job Responsibilities):
- Communicate with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes, or mail
- Answer and resolve patient inquiries in a professional, empathetic, and patient-centered way
- Utilize established practice guidelines to ensure timely resolution of patient issues, transferring calls when necessary
- Schedule and reschedule appointments using a computerized scheduling system
- Provide accurate and detailed information and update patients' records using various management information systems
- Send detailed appointment confirmations to patients, including directions and instructions
- Follow up with patients after visits to confirm understanding and compliance with care plans
- Process referrals and coordinate with insurance companies for prior authorizations
- Identify opportunities to improve work processes and environment and stay updated on new developments in healthcare
- Attend training sessions and assist in training/orientation of new personnel
What is Required (Qualifications):
- High School diploma/GED required
- Training or experience in a relevant healthcare field
- Familiarity with medical terminology and ability to explain healthcare issues to patients
- Excellent communication skills, both oral and written
- Comfortable using multiple advanced communication tools
- Basic computer skills and knowledge of Microsoft Office applications
- Strong interpersonal skills and ability to work well in a team environment
How to Stand Out (Preferred Qualifications):
- Experience in the medical field or as a call center or customer service agent
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Boston Medical Center is a non-profit 514-bed academic medical center in Boston, Massachusetts.
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