IQVIA
Call Center Rep / Pharmacy Tech Support (Work from Home in the US)
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Job Description
- Req#: R1502625
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for conversion to a full-time employee with the employer
- Work 100% remotely from home
- Supportive and inclusive corporate culture
- Engage in meaningful work that directly impacts patient support programs
- Flexible shifts available to accommodate various schedules
What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via telephone, email, fax, or other available means
- Assess user issues quickly and provide first-level support for problem resolution
- Document resolutions and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management
What is Required (Qualifications):
- High School Diploma or equivalent
- Minimum of 3 years of call center experience
- Pharmacy Technician experience required
- HIPAA certification required
- Experience in medical claim processing is a plus
How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience with patient support programs is advantageous
#HealthcareServices #CallCenter #RemoteWork #PatientSupport #CareerOpportunityAbout the company
IMS Health and Quintiles are now IQVIA. We are committed to providing solutions that enable healthcare companies to innovate with confidence, maximize opportunities and, ultimately, drive healthcare forward. We do this via breakthroughs in insights, t...
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