• Job Description

  Req#: 645866
  !*!
  GENERAL SUMMARY:
  Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
  PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
  · Communicates in a cordial, professional manner with patients via phone.
  · Transfers incoming callers to appropriate department / location when necessary.
  · New patient registration (inputting demographic information, insurance information, etc.).
  · Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
  · Updates computer referring physician data base.
  · Works with online scheduling system and EHR.
  · Verifies patient data and insurance to ensure it is updated for accurate billings.
  · Handles patient concerns or refers to administration appropriately.
  · Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
  · Maintains updated documentation of identified action work lists needed for daily operations.
  !*!
  KNOWLEDGE AND SKILLS REQUIRED:
  Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  · Proficient with computer programs: Email, PowerPoint, Excel, Word.
  · Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
  · Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
  · Ability to deal with data that is of a sensitive and confidential nature.
  · Ability to work independently and in a team environment.
  · Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process.
  · Excellent verbal and written communication skills.
  KNOWLEDGE AND SKILLS PREFERRED:
  · Knowledge of EHR.
  · Any combination of education, training or experience that provides the knowledge, skills and abilities required to successfully accomplish the assigned duties and responsibilities of the position.
  EDUCATION AND EXPERIENCE REQUIRED:
  · High School Graduate or Equivalent
  · Previous customer service experience
  EDUCATION AND EXPERIENCE PREFERRED:
  · Medical office or medical call setting experience.
  
  FH CARROLLWOOD WOUND HEALING (CW06000000)
  6919 N DALE MABRY HWY
  STE 210
  Tampa, 33614
  
  

• About the company

  AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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