Do you thrive in fast-paced environments? Are you a team player? Join our dynamic team as a Customer Service Representative! If you excel in providing exceptional service via phone, email, and fax, we want you. Collaborate with peers, maintain high-quality standards, achieve First Call Resolution, and leave a lasting impression. Your professionalism, accuracy, and dedication to improvement are key. Apply now and make a difference!

salary: $17 - $17.5 per hour
shift: First
work hours: 8 AM - 6 PM
education: High School

Responsibilities

• Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
  
  
• Interacts with all peers and customers in a professional manner
  
  
• Works collaboratively in a team setting
  
  
• Achieves acceptable Quality scores on all monthly evaluations
  
  
• Strives to provide consistent and accurate information to all callers
  
  
• Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
  
  
• Maintains acceptable attendance levels throughout the year.
  
  
• Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
  
  
• Continually seeks new ways to improve our customer experience and recommends ways of improvement
  
  
• Provides clear, easy to understand information to policyholders
  
  
• Performs additional duties as assigned including mortgage changes, updating customer demographics
  
  

Skills

Call Center Support

Call Center

Follow-up

Active Listening

Empathy

CRM

Typing Skills

Basic Software Skills

Basic Computer Skills

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.