• Job Description

  Req#: 4447127
  Do you like to help people? Do you like to work in your pajamas? Do you live in Iowa? If so, read on...
  
  We are hiring NOW for our February training class.
  
  PAID TRAINING. EQUIPMENT IS PROVIDED. PLUS UP TO $70 MONTHLY TOWARDS YOUR HIGH-SPEED INTERNET BILL.
  
  Pay: $18.00 per hour. $18.50 for bilingual English/Spanish.
  
  What you'll have:
  
  
  • Proven experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Empathy and the ability to understand and address customer needs
  • Proficiency in using customer support software and CRM systems
  • High-speed and reliable internet access for remote work
  • High School Diploma or Equivalent (No Education or Employment verification, No Drug Screen)
  • 2+ yrs of CSR experience in high call volume environment
  • 1+ medical and/or health Insurance experience
  What you'll do:
  
  
  • Respond to customer inquiries via phone, email, and chat
  • Provide accurate and timely information to customers
  • Resolve customer issues
  • Document all customer interactions and issues in the company's customer relationship management (CRM) system
  • Collaborate with other team members to resolve complex customer issues
  • Meet or exceed individual and team performance goals and metrics
  Sounds pretty awesome, right? APPLY NOW!
  
  Email alexandra.varela@randstadusa.com with resumes or inquiries
  
  
  
  salary: $18 - $18.5 per hour
  shift: First
  work hours: 8 AM - 4 PM
  education: High School
  
  Responsibilities
  
  
  • Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments)
  • Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process
  • Thoroughly and completely document all customer interactions
  • Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
  • Provide direction on the usage and benefits of self-service tools
  • Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
  • Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
  • Respond to customer inquiries in a courteous and professional manner
  • Research assistance requested and consistently provide accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
  • Respond to and resolve internal and external complex customer inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
  • Resolve claim payment inquiries by researching and analyzing patient activity and determine appropriate action to be taken
  
  
  
  Skills
  Healthcare
  Call Center
  Health Insurance Policies
  Medicare/Medicaid
  Customer Service
  Empathy
  Microsoft Office
  Healthcare System Navigation
  
  Qualifications
  Years of experience: 2 years
  Experience level: Experienced
  
  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
  
  Applications accepted on ongoing basis until filled.
  
  
  
  
  
  

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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