• Job Description

  Req#: R30443

  More than a career - a chance to make a difference in people's lives.

  Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

  POSITION SUMMARY

  More than a job – play an integral part of Duke Energy’s c ustomer success and satisfaction as a call center representative .

  Consider joining the Duke Energy team, where you’ll find a friendly work environment , and opportunities for growth and developmen t .

  A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction.

  WE OFFER

  • Participation in a 401k plan

  • Accrued sick and family care leave per pay period

  • Flexible work schedule

  • All necessary equipment provided

  PAY AND WORK SCHEDULE:

  • The pay rate is $1 7 per hour (non-negotiable).

  • Flexible Work Schedule.

  • Hours of Operation: Monday-Friday, 7:00 AM – 7 :00 PM.

  • Work a minimum of 12 hours per week, up to a maximum of 26 hours per week.

  • Required 30-day break within 12 months.

  • Work will be performed remotely.

  TARGET START DATE:

  • The target start date for this posting is Monday, 5 / 13/ 24. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs.

  TRAINING DETAILS:

  • First 5 weeks , Monday-Friday from 8:00 AM to 1:00 PM.

  • Required f irst day onsite attendance at a Duke Energy Call Center location.

  • During the 5 -week training period , there is no allowance for vacation time or absences .

  • Your continued employment will be contingent on successful completion of the training program.

  RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING

  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.

  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.

  • Use professional judgement and escalate customer issues/concerns to management when appropriate.

  • Perform other duties as assigned, including work on special projects.

  REQUIRED QUALIFICATIONS

  • High school diploma or GED completed at time of application submission.

  DESIRED QUALIFICATIONS

  • Ability to work a flexible schedule.

  • Some college or college degree.

  • One year call center or customer service experience preferred .

  • Willingness to work in an environment that requires 100% phone-based customer interaction .

  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.

  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

  WORKING CONDITIONS

  • Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility.

  • A ll new hires are required to have access to reliable high-speed internet and a quiet work environment .

  • Required 30-day break within 12 months.

  WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS

  • Duke Energy Hiring Process

  • Duke Energy Customer Care Assessment – required time sensitive/completion of online test.

  • If selected, you will be contacted for a 45 - minute phone interview .

  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.

  • It is the policy of Duke Energy to maintain a drug-free workplace.

  Travel Requirements

  Not required

  Relocation Assistance Provided (as applicable)

  No

  Represented/Union Position

  No

  Visa Sponsored Position

  No

  Posting Expiration Date

  Friday, April 5, 2024

  All job postings expire at 12:01 AM on the posting expiration date.

  Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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• About the company

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