Ivy Rehab Network
Call Center Representative
What's your preference?
Job Description
- Req#: JR105568
Employer Industry: Physical Therapy and Rehabilitation Services
Why consider this job opportunity:
- Salary up to $18/hr based on experience
- Opportunity for career advancement and growth within the organization
- Work remotely with a dedicated, quiet workspace
- Supportive and collaborative work environment
- Recognized as a Best Employer by Modern Healthcare for outstanding workplace culture
- Chance to make a positive impact on patient care and outcomes
What to Expect (Job Responsibilities):
- Effectively listen and address patient needs to convert inquiries into booked appointments while achieving high patient satisfaction scores
- Engage empathetically with patients, providing reassurance and comfort during their interactions
- Collaborate with marketing, operations, and clinic staff to enhance the patient experience and implement ongoing improvements
- Inform and educate patients about insurance, financing, and what they can expect at their appointments
- Achieve Key Performance Indicators (KPIs) related to productivity, conversion rates, and patient satisfaction
What is Required (Qualifications):
- High School Diploma/GED or equivalent; College degree preferred
- Minimum 2-3 years of customer support experience, including 1 year in an inbound contact center
- Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment
- Excellent verbal and written communication skills with the ability to effectively engage with patients
- Must have a reliable high-speed internet connection for remote work
How to Stand Out (Preferred Qualifications):
- Preferred typing speed of 50-70 WPM
- Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
- Demonstrated tenure in previous positions of at least 2-3 years
- Ability to multi-task and engage in conversations while following protocols for information capture
- Receptivity to coaching and a willingness to develop strengths
#PhysicalTherapy #CustomerService #RemoteWork #CareerOpportunity #PatientCare
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.