Ivy Rehab Network
Call Center Representative
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Job Description
- Req#: JR105568
Employer Industry: Physical Therapy and Rehabilitation Services
Why consider this job opportunity:
- Salary up to $18/hr based on experience
- Temporary position with potential for permanent placement based on performance
- Opportunity to make a lasting impact within a dedicated team
- Recognized as a Best Employer by Modern Healthcare for outstanding workplace culture
- Collaborate with leaders and educational partners for continuous learning
- Work in a supportive environment that values teamwork and growth
What to Expect (Job Responsibilities):
- Effectively listen and address patient needs to convert inquiries into booked appointments
- Engage with patients empathetically, ensuring their needs are prioritized
- Utilize technology to provide a local feel and accurate information about clinics and providers
- Collaborate with teams to implement improvements enhancing the patient experience
- Achieve Key Performance Indicators related to call handling, patient satisfaction, and accurate data capture
What is Required (Qualifications):
- High School Diploma/GED or equivalent; College degree preferred
- Minimum 2-3 years of customer support experience and at least 1 year in an inbound contact center
- Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment
- Must have a dedicated, quiet workspace at home and a reliable high-speed internet connection
- Excellent verbal and written communication skills with strong attention to detail
How to Stand Out (Preferred Qualifications):
- Experience working in positions measured by Key Performance Indicators (KPIs)
- Typing aptitude of 50-70 WPM
- Demonstrated tenure in previous positions of at least 2-3 years
- Ability to multi-task effectively while following protocols for information capture
- Receptivity to coaching and a commitment to personal development
#PhysicalTherapy #CustomerSupport #RemoteWork #CareerOpportunity #HealthcareExcellence
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