Ivy Rehab Network
Call Center Representative
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Job Description
- Req#: JR105568
Employer Industry: Physical Therapy and Rehabilitation Services
Why consider this job opportunity:
- Salary up to $18/hour based on experience
- Potential for permanent placement based on performance
- Opportunity to make a lasting impact within a dedicated team
- Work remotely with a reliable internet connection
- Recognized as a Best Employer by Modern Healthcare, signifying excellence in workplace culture
- Collaborate with industry leaders for continuous learning and professional development
What to Expect (Job Responsibilities):
- Effectively listen and address patient needs to convert inquiries into booked appointments while achieving high patient satisfaction scores
- Engage empathetically with patients, providing reassurance and comfort, especially in stressful situations
- Utilize technology to deliver a local experience by providing directions and clinic information
- Collaborate with marketing, operations, and clinic staff to enhance patient experiences and implement improvements
- Achieve Key Performance Indicators (KPIs) related to call handling, conversion rates, and patient satisfaction
What is Required (Qualifications):
- High School Diploma/GED or equivalent; college degree preferred
- Minimum of 2-3 years of customer support experience and at least 1 year of inbound contact center experience
- Minimum of 1-2 years in a sales-oriented role, preferably in a call center or telesales environment
- Must have a dedicated, quiet workspace at home and provide a reliable high-speed internet connection for remote work
- Excellent verbal and written communication skills, with a strong ability to engage with patients effectively
How to Stand Out (Preferred Qualifications):
- Typing aptitude of 50-70 WPM
- Experience working in roles measured by Key Performance Indicators (KPIs)
- Demonstrated tenure in previous positions of at least 2-3 years
- Ability to multi-task while maintaining engaging conversations and following protocols
- Receptivity to coaching and self-awareness regarding strengths and areas for development
#PhysicalTherapy #PatientEngagement #RemoteWork #CustomerSupport #CareerOpportunity
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