• Job Description

  Req#: 345279
  Details
  
  
  • Department: Patient Services
  • Schedules: 40Hours Day, Evening, Night Shifts Available w /rotating weekends
  • Facility: ON-SITE; Good Health Solutions Building
  • Location:7701 Metropolis Drive Austin, Texas 78744
  
  Benefits
  
  
  Paid time off (PTO)
  Various health insurance options & wellness plans
  Retirement benefits including employer match plans
  Long-term & short-term disability
  Employee assistance programs (EAP)
  Parental leave & adoption assistance
  Tuition reimbursement
  Ways to give back to your community
  Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.
  
  Responsibilities
  
  
  Answer incoming calls and perform triage of inquiries.
  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
  • Collect relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • Perform additional clerical duties as assigned.
  
  Requirements
  
  
  Education:
  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
  
  Additional Preferences
  
  
  • Previous Healthcare Experience Preferred
  • Call Center Experience Preferred
  
  Why Join Our Team
  
  
  Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
  Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
  Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
  
  Equal Employment Opportunity Employer
  
  
  Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
  For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
  As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
  Pay Non-Discrimination Notice
  Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
  This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.
  
  
  Education:
  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
  
  
  Answer incoming calls and perform triage of inquiries.
  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
  • Collect relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquires, questions and answers and provide resolution.
  • Perform additional clerical duties as assigned.

• About the company

Notice