Presbyterian Healthcare Services
Call Center Representative-Patient Services-Work At Home
This job is now closed
Job Description
- Req#: 38660
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, vision, and disability insurance
- Opportunities for career advancement and growth within the organization
- Flexible work-from-home arrangement
- Engaging employee wellness rewards program promoting health and well-being
- Chance to make a meaningful impact on the health of the community
What to Expect (Job Responsibilities):
- Provide customer service for patients regarding scheduling appointments, referrals, and maintaining demographic information
- Respond to inquiries from members and providers about insurance benefits, coverage, and eligibility
- Develop and maintain positive relationships with customers and act as a patient advocate
- Participate in outreach events such as health fairs and enrollment fairs
- Conduct research on inquiries and special projects to ensure accurate benefit interpretations
What is Required (Qualifications):
- High school diploma plus one to three years of office/business experience; call center experience preferred
- Strong written and verbal communication skills
- Proficiency in organizational skills and ability to analyze reports using Excel, Access, or similar tools
- Knowledge of reimbursement methodologies (e.g., DRG, Relative Value Systems)
- Ability to meet attendance guidelines and department metrics
How to Stand Out (Preferred Qualifications):
- Experience in claims processing and managed care
- Familiarity with customer service metrics and performance standards
- Previous experience in outreach or community engagement activities
#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #EmployeeWellness
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico.
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