Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $21.48 per hour
- Comprehensive benefits package including medical, dental, vision, retirement, and paid time off for full-time employees
- Access to a robust wellness program featuring free on-site and community-based gyms, nutrition coaching, and wellness challenges
- Opportunity for career advancement within a large healthcare system
- Supportive work environment focused on improving community health
- New Mexico residents only, offering a localized work opportunity

What to Expect (Job Responsibilities):
- Provide exceptional customer service to patients regarding scheduling appointments, referrals, and maintaining patient demographics
- Respond to inquiries from members and providers about insurance benefits, eligibility, and coverage details
- Develop and maintain positive relationships with customers and act as an advocate in interactions with practitioners and employer groups
- Participate in outreach events, including health fairs and enrollment fairs, to promote services and engage with the community
- Conduct research on inquiries and special projects, ensuring accurate benefit interpretation and timely responses

What is Required (Qualifications):
- High school diploma with one to three years of office/business experience; call center experience preferred
- Strong communication skills, both written and verbal, with the ability to engage effectively with various stakeholders
- Proficiency in organizing, creating, sorting, and analyzing reports using tools like Excel and Access
- Familiarity with reimbursement methodologies such as DRG and Fee schedule
- Ability to meet departmental metrics and attendance guidelines

How to Stand Out (Preferred Qualifications):
- Experience in claims processing within managed care environments
- Knowledge of customer service best practices in a healthcare setting
- Familiarity with Microsoft Word, Excel, and other database tools for report generation and communication

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