City Colleges of Chicago
Call Center Representative (Remote)
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Job Description
- Req#: 6808
Employer Industry: Higher Education
Why consider this job opportunity:
- Salary up to $47,088.60
- Excellent health and welfare benefit package, including tuition reimbursement
- Generous vacation, holiday, personal, and sick days
- Opportunity for career advancement within a recognized institution
- A supportive and inclusive work environment, awarded for best practices in recruitment and retention
- Flexible work schedule with occasional remote work options
What to Expect (Job Responsibilities):
- Answer incoming calls and assist callers with inquiries related to City Colleges of Chicago's academic programs
- Respond to requests for information via telephone, live chat, and email
- Coach students on educational planning, curriculum choices, and financial assistance processes
- Maintain ongoing relationships with campus staff to stay updated on marketing and academic components
- Conduct call campaigns to support recruitment and retention efforts
What is Required (Qualifications):
- Associate's Degree or equivalent education and three years of experience in customer service; Bachelor's degree preferred
- Must provide a stable internet connection with a speed of at least 300 Mbps for remote work
- Proficient in basic computer skills, including Microsoft Excel, Word, and PowerPoint
- Excellent verbal and written communication, organizational, and administrative skills
- Ability to work a flexible schedule, including some weekends
How to Stand Out (Preferred Qualifications):
- Knowledge of City Colleges of Chicago’s marketing functions and operations
- Experience in a higher education environment
- Strong problem-solving skills and ability to handle situations with tact and diplomacy
#HigherEducation #CustomerService #CareerOpportunity #FlexibleSchedule #CommunityEngagement
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The City Colleges of Chicago is a system of seven community colleges and six satellite sites that provide learning opportunities for residents of the Chicago area.
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