AAA - American Automobile Association
Call Center Representative - Roadside Assistance - Remote
This job is now closed
Job Description
- Req#: JR202419245
Employer Industry: Roadside Assistance Services
Why Consider this Job Opportunity:
- Competitive starting pay of $18.85 per hour (plus weekend shift differential of 10% = up to $20.74 per hour)
- Full-time afternoon/evening shifts, including weekends and some holidays
- Growth and advancement opportunities within the organization
- Comprehensive training provided to ensure delivery of legendary service
- Work-from-home opportunity with dedicated, quiet workspace and company-provided computer
- Access to extraordinary medical/dental/vision/life benefits, 401(k) savings plan with company match, tuition assistance, and employee discounts
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance
- Understand the nature of the member's distress and ensure their immediate safety
- Document details promptly and accurately
- Relay critical information to internal and external teams for dispatching process
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center
- Excellent communication skills, both verbal and written
- Empathy and a strong desire to help those in distress
- Advanced computer and multitasking skills
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish
- Proficiency in Microsoft Teams and Outlook
#RoadsideAssistance #CustomerService #WorkFromHome #CareerOpportunity #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
American Automobile Association is a federation of motor clubs throughout North America.
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