AAA - American Automobile Association
Call Center Representative - Roadside Assistance - Remote
This job is now closed
Job Description
- Req#: JR202318545
Employer Industry: Roadside Assistance Services
Why Consider this Job Opportunity:
- Competitive pay starting at $18.85 per hour
- Opportunity for growth and advancement within the organization
- Full-time afternoon/evening shifts including weekends and some holidays
- Comprehensive training provided to deliver legendary service
- Work-from-home opportunity with dedicated, quiet workspace
- Company-provided computer and partial internet reimbursement
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance
- Understand the nature of the member's distress and document details accurately
- Maintain a compassionate and composed demeanor during high-intensity calls
- Relay critical information to internal and external teams for dispatching process
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center
- Excellent communication skills, both verbal and written
- Empathy and strong desire to help those in distress
- Advanced computer and multitasking skills
- High School diploma, GED or equivalent
How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish
- Proficiency in Microsoft Teams and Outlook
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Ability to talk and type simultaneously and navigate multiple systems
#RoadsideAssistance #CustomerService #CareerOpportunity #CompetitivePay #WorkFromHome
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
American Automobile Association is a federation of motor clubs throughout North America.
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