AAA - Automobile Club of Southern California
Call Center Representative - Roadside Assistance
This job is now closed
Job Description
- Req#: JR202422877
Employer Industry: Roadside Assistance Services
Why consider this job opportunity:
- Starting pay at $18.85 per hour, with a weekend shift differential bringing the potential to $20.74 per hour
- Opportunities for growth and advancement within the organization
- Comprehensive health coverage including medical, dental, and vision
- 401(K) savings plan with company match and pension benefits
- Tuition assistance and PTO for community volunteer programs
- Employee discounts on various services and products
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including towing and locksmith services
- Ensure member safety by understanding the nature of their distress and documenting details accurately
- Maintain a compassionate demeanor during high-intensity calls
- Relay critical information to expedite the dispatching process for emergency services
- Collaborate with team members to ensure smooth operations of the Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience, preferably in a call center setting
- Excellent verbal and written communication skills
- Ability to provide exceptional customer service in a high-volume call environment
- Strong empathy and desire to assist individuals in distress
- High School diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish
- Advanced computer and multitasking skills, including the ability to talk and type simultaneously
- Proficiency in Microsoft Teams and Outlook
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
#RoadsideAssistance #CustomerService #CareerGrowth #EmployeeBenefits #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
American Automobile Association is a federation of motor clubs throughout North America.
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