Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $19.33 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Comprehensive benefits package including health plans, paid time off, and retirement savings
- Supportive and collaborative work environment that values employee contributions
- Chance to make a positive impact on healthcare outcomes for members and providers

What to Expect (Job Responsibilities):
- Respond to inbound phone calls regarding eligibility, benefits, claims, and service authorizations
- Resolve customer service or billing complaints while demonstrating sound judgment
- Maintain accurate records of customer interactions and transactions
- Educate providers on claims submission processes and treatment plan requirements
- Perform follow-up tasks to ensure all member or provider needs are met

What is Required (Qualifications):
- High School Diploma required
- Previous experience in customer service is mandatory
- Familiarity with computer applications, including Microsoft Word and PowerPoint
- Must be available to work scheduled hours based on operational needs
- Ability to accurately document and record customer/client information

How to Stand Out (Preferred Qualifications):
- Strong verbal and written communication skills
- Attention to detail and exceptional customer service skills
- Ability to work independently and manage time effectively
- Experience in a call center environment is a plus

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