Acentra Health

Call Center Representative - SCA (Remote)


PayCompetitive
LocationHarrisburg/Pennsylvania
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 3443
      Employer Industry: Healthcare Services

      Why consider this job opportunity:
      - Salary up to $19.33 per hour
      - Opportunity for career advancement and growth within the organization
      - Work remotely from anywhere
      - Comprehensive benefits package including health plans, paid time off, and retirement savings
      - Supportive and collaborative work environment that values employee contributions
      - Chance to make a positive impact on healthcare outcomes for members and providers

      What to Expect (Job Responsibilities):
      - Respond to inbound phone calls regarding eligibility, benefits, claims, and service authorizations
      - Resolve customer service or billing complaints while demonstrating sound judgment
      - Maintain accurate records of customer interactions and transactions
      - Educate providers on claims submission processes and treatment plan requirements
      - Perform follow-up tasks to ensure all member or provider needs are met

      What is Required (Qualifications):
      - High School Diploma required
      - Previous experience in customer service is mandatory
      - Familiarity with computer applications, including Microsoft Word and PowerPoint
      - Must be available to work scheduled hours based on operational needs
      - Ability to accurately document and record customer/client information

      How to Stand Out (Preferred Qualifications):
      - Strong verbal and written communication skills
      - Attention to detail and exceptional customer service skills
      - Ability to work independently and manage time effectively
      - Experience in a call center environment is a plus

      #HealthcareServices #RemoteWork #CustomerService #CareerOpportunity #HealthcareJobs

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company