Lap of Love Veterinary Hospice
Call Center Representative
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Job Description
- Req#: D82CC2D9FA
Employer Industry: Veterinary Services
Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour
- Generous Paid Time Off and Paid Parental Leave
- Comprehensive benefits including medical, dental, and vision insurance
- Company-funded wellness resources for mental, financial, and physical health
- Opportunity to work from home in a supportive and compassionate environment
- Chance to make a meaningful impact in the lives of pet families during difficult times
What to Expect (Job Responsibilities):
- Provide exceptional customer service by engaging with pet families in a positive manner
- Handle a high volume of customer service calls in a remote setting
- Gather and document pet medical information while scheduling appointments
- Maintain productivity and quality standards while guiding sensitive conversations
- Adhere to attendance, break times, and performance deadlines consistently
What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to learn custom software and programs quickly, including Gmail and Zoom
- Previous experience working in a remote environment with minimal peer interactions
- High attention to detail and adaptability to new processes
- Must be punctual and present for scheduled shifts consistently
How to Stand Out (Preferred Qualifications):
- Familiarity with customer service best practices in a veterinary or healthcare setting
- Previous experience in a remote customer service role
- Skills in managing emotional conversations with empathy and care
#VeterinaryServices #CustomerService #RemoteWork #CompassionateCare #CareerOpportunity
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