Job Description:

We are seeking a dedicated and compassionate Veterinary Remote Call Center Representative to join our team. In this role, you will be responsible for making outbound reminder calls to pet owners, ensuring they stay informed about their pets' upcoming appointments, vaccinations, and health needs. This position plays a crucial role in supporting the veterinary clinic's client communication efforts and maintaining excellent customer satisfaction.

*This is a temporary remote position with the potential to go full time after 90 days

Key Responsibilities:

• Make outbound calls to pet owners to schedule upcoming veterinary appointments, vaccinations, or health check-ups.
• Provide clear and friendly communication to clients regarding their pet's health care needs.
• Record and update client information and appointment details in the system accurately.
• Ensure follow-up reminders are timely and consistent according to our reminder cadence, contributing to high appointment adherence rates.
• Maintain a high level of customer service and professionalism in all communications.
• Commitment to represent our hospitals with the highest of standards for excellent customer service.
• Stay up-to-date with clinic protocols, services, and promotions to effectively communicate with clients.
• Meet and exceed daily and weekly call quotas while maintaining a high level of customer satisfaction.

Qualifications:

• Previous experience in a customer service or call center environment is preferred.
• Strong communication skills, with the ability to speak clearly and empathetically.
• Basic understanding of veterinary terminology or a willingness to learn.
• Ability to handle a high volume of calls in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Comfortable working remotely with access to necessary technology (computer, headset, stable internet connection).
• Ability to work independently and as part of a team.
• Positive attitude and a genuine passion for helping animals and pet owners.

Preferred Skills:

• Experience in the veterinary field or a related industry.
• Bilingual in English and Spanish (or other languages) is a plus.

Benefits:

• Flexible remote work schedule.
• Competitive hourly wage with performance-based incentives.
• Ongoing training and professional development opportunities.
• Employee discounts on veterinary services and products (if applicable).

How to Apply: Please submit your resume and a brief cover letter outlining your interest in the position and any relevant experience.

Join our team and make a positive impact on the lives of pets and their owners through your exceptional customer service skills!