AdventHealth
Call Center Representative
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Job Description
- Req#: 25015694
- Benefits from Day One
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Paid Days Off from Day One
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Career Development
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Whole Person Wellbeing Resources
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Mental Health Resources and Support
- Communicates in a cordial, professional manner with patients via phone.
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Transfers incoming callers to appropriate department / location when necessary.
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New patient registration (inputting demographic information, insurance information, etc.).
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Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
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Updates computer referring physician data base .
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Works with online scheduling system and EHR.
- High School Graduate or Equivalent
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Previous customer service experience
- Medical office or medical call setting experience
Call Center Representative - AdventHealth Medical Group
All the benefits and perks you need for you and your family:
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule : Full-time
Shift : Monday-Friday 8-5pm
Location : 2590 Healing Way, Wesley Chapel , 33544
The community you’ll be caring for: AdventHealth Medical Group West FL
The role you’ll contribute:
Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.
The value you’ll bring to the team:
The expertise and experiences you’ll need to succeed:
Minimum qualifications :
Preferred qualifications :