AdventHealth

Call Center Representative

New

PayCompetitive
LocationWesley Chapel/Florida
Employment typeFull-Time

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  • Job Description

      Req#: 25015694

      Call Center Representative - AdventHealth Medical Group

      All the benefits and perks you need for you and your family:

      • Benefits from Day One
      • Paid Days Off from Day One

      • Career Development

      • Whole Person Wellbeing Resources

      • Mental Health Resources and Support

      Our promise to you:

      Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

      Schedule : Full-time

      Shift : Monday-Friday 8-5pm

      Location : 2590 Healing Way, Wesley Chapel , 33544

      The community you’ll be caring for: AdventHealth Medical Group West FL

      The role you’ll contribute:

      Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

      The value you’ll bring to the team:

      • Communicates in a cordial, professional manner with patients via phone.
      • Transfers incoming callers to appropriate department / location when necessary.

      • New patient registration (inputting demographic information, insurance information, etc.).

      • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists

      • Updates computer referring physician data base .

      • Works with online scheduling system and EHR.

      The expertise and experiences you’ll need to succeed:

      Minimum qualifications :

      • High School Graduate or Equivalent
      • Previous customer service experience

      Preferred qualifications :

      • Medical office or medical call setting experience
  • About the company

      AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.
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