Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Comprehensive benefits package including medical, dental, vision, and wellness programs
- Opportunity for career advancement within a large, established healthcare organization
- Flexible remote work option available for New Mexico residents
- Engaging wellness rewards program to enhance personal well-being
- Chance to make a positive impact on community health initiatives

What to Expect (Job Responsibilities):
- Provide customer service support for inquiries related to insurance benefits, coverage, and eligibility
- Handle incoming and outgoing calls efficiently, ensuring timely resolution of member issues
- Build and maintain positive relationships with members, providers, and stakeholders
- Participate in outreach events and community engagement activities
- Assist in developing process documentation and improvements for enhanced service delivery

What is Required (Qualifications):
- High school diploma with 1 to 3 years of office/business experience; call center experience preferred
- Strong communication skills, both verbal and written
- Ability to analyze reports and maintain organizational skills
- Knowledge of healthcare reimbursement methodologies and claims processing
- Must demonstrate the ability to work effectively in a team environment and under pressure

How to Stand Out (Preferred Qualifications):
- Experience in claims processing within managed care or enrollment settings
- Familiarity with CRM systems and databases such as Facets
- Previous experience in customer service roles within the healthcare sector
- Ability to type at least 30 words per minute with 90% accuracy
- Knowledge of medical terminology and healthcare plans

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