• Job Description

  Req#: 25-22209
  Job Title: Call Center Representative
  Contract Duration: 6 Months
  Pay range: $22 - 23/hr
  Location: Worth, IL
  Work Type: Onsite training, then fully remote. Monday-Friday - 8 am CST- 7 pm CST (shift varies).
  
  Job Description:
  • The Financial Services Representative II, TB Inbound, is responsible for responding to telephone inquiries from clients regarding financial products and services, identifying immediate client needs to further deepen the client relationship.
  • The Call Center Representative demonstrates solid written, verbal, and interpersonal skills to meet client satisfaction and productivity targets by understanding client needs, offering a resolution of issues, and actively promoting a full range of products and services based on their financial needs and goals.
  • The Financial Services Representative II, TB Inbound interviews applicants for loans, mortgages, and lines of credit, and facilitates clients' deposit accounts and investments. The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.
  
  What you'll be doing:
  • Call Center Representative will work in a fast-paced Contact Centre where you'll have meaningful client-focused conversations.
  • As an Inbound Financial Services Representative, you'll be the first point of contact for clients calling in with questions or requests related to their banking needs.
  • You'll deepen relationships by understanding the client's needs and quickly resolving issues or problems.
  • You'll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success.
  • Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more.
  • You'll educate and assist clients using the digital capabilities.
  
  How you'll succeed:
  • Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right contacts to enable their financial success.
  • Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
  • Efficiency – Understand that the client's time is valuable and effectively complete their request. Strong knowledge of the systems and products to allow quick resolution of problems.
  • Product knowledge - Deeply understand the suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within to assist clients with additional needs
  • Computer savvy - Easily navigate and focus on multiple software applications and dual monitors.
  
  Must Have Requirement:
  • 2+ Customer service and banking experience
  
  Nice to Have:
  • Bachelor's degree
  
  Soft Skills:
  • Client focused
  • Flexible
  • Able to work in a fast-paced environment
  • Strong communication skills
  • Problem-Solving Skills
  
  Team Culture:
  • The team is mainly working from home, so very independent work.
  • The team is high-touch via MS Teams messaging, and there are team leads and mentors assigned to each resource with plenty of support.
  • The Team is grouped by specialty.
  
  Daily Basis:
  • Client-facing role. They will be working with clients throughout the day.
  
  Note:
  • Potential for in-person training if a group is brought on at once (otherwise remote training), and later to move to fully remote.
  • Potential for OT: Occasional Saturday from 8 am- 1 pm CST
  • Decisioning process on offers: Decision will be made within a business day of interviewing.
  • What project will this contractor be working on: No project work. Day-to-day operations
  
  Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
  
  About The Company:
  Leading North American financial institution offering a wide range of reliable financial products and services. Committed to customer satisfaction and community impact, they provide personalized banking solutions to meet your unique needs. Join a diverse and inclusive team dedicated to creating a more secure and sustainable future.
  
  About GTT:
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
  
  25-22209: #gttic #gttjobs

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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