Employer Industry: Healthcare Services

Why consider this job opportunity:
- Comprehensive medical, dental, and vision plans, plus flexible spending and health savings accounts
- Income protection programs, including life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
- Tuition reimbursement, loan assistance, and 401(k) matching
- Professional development and growth opportunities
- Supportive remote work environment with a focus on team collaboration

What to Expect (Job Responsibilities):
- Answer inbound patient scheduling calls and address concerns in a satisfactory manner
- Schedule, re-schedule, and cancel primary care provider appointments accurately
- Collect and perform data entry of all required patient demographic and insurance information
- Utilize professional communication etiquette and listening skills to assist patients with their scheduling needs
- Maintain confidentiality of account information and provide exceptional customer service to all clients

What is Required (Qualifications):
- High School Diploma or GED required; associate degree or bachelor's degree preferred
- Two years of related experience in a medical setting, or one year of previous healthcare call center or customer service experience, or three or more years of call center experience
- Basic healthcare knowledge required
- Proficient in Windows Office programs (Word, Excel, PowerPoint) and ability to learn specialized computer applications
- Must live in the United States

How to Stand Out (Preferred Qualifications):
- Ability to type a minimum of 25 WPM
- Excellent attention to detail and data entry accuracy
- Flexibility to quickly adapt to any new business environment

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