Employer Industry: Healthcare Solutions

Why consider this job opportunity:
- Salary up to $31.30 per hour
- Opportunity for career advancement from CC Service Advocate I to II and III with structured progression
- Comprehensive benefits including affordable medical plans, 401(k) matching, and employee stock purchase options
- Supportive remote work environment with flexible hours
- Access to wellness programs, counseling, financial coaching, and tuition assistance
- Chance to make a positive impact on the patient experience for older adults

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
- Provide courteous and professional service to patients, addressing inquiries and concerns
- Accurately enter patient information and appointment details into the scheduling system
- Communicate appointment details and instructions clearly to patients
- Resolve scheduling conflicts or issues promptly and conduct follow-up calls to confirm appointments

What is Required (Qualifications):
- High School diploma or equivalent required; some undergraduate education preferred
- Minimum of 1 year of customer service experience, preferably in a call center environment
- Exceptional phone demeanor and etiquette
- Proficient PC skills, including basic Microsoft Excel skills
- Ability to multitask, prioritize, and manage time effectively

How to Stand Out (Preferred Qualifications):
- Experience with EMR (Electronic Medical Record) documentation
- Spanish, Mandarin, Cantonese, or Polish language skills
- A flexible and positive attitude towards patient care
- Proven reliability and satisfactory attendance in previous roles
- Prior remote work experience

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