• Job Description

  Req#: 4306722
  Advantages of Joining Our Team:
  - Opportunity to be part of an innovative company focused on human connection and providing vital social support to communities nationwide
  - Chance to make a difference by helping others and improving their health
  - Fast-paced environment that promotes collaboration and teamwork
  - Ability to work remotely and receive all necessary equipment
  - Competitive starting salary with potential for a raise
  
  Job Responsibilities:
  - Handle high inbound call volume and engage with customers
  - Actively listen to uncover customer needs and make recommendations to maximize revenue
  - Conduct proactive consultative analysis on new and existing customers to identify needs and provide customer-centric solutions
  - Follow company policies and procedures
  
  Requirements:
  - Fluent in both English and Spanish
  - Excellent communication skills that are clear, precise, and engaging
  - Ability to work in a fast-paced environment and collaborate with peers and cross-functional teams
  - Adherence to work-from-home policy, including a hardwired network connection and distraction-free environment
  - Open availability within operating hours, including nights and weekends
  - Willingness to work weekends and complete a 3-week training program
  
  Additional Information:
  - This position is 100% remote with equipment provided (laptop, monitor, HDMI cable, and headset)
  - Operating hours are from 7 AM to 11 PM EST, 7 days a week
  - Shifts will be determined after training, with days off either on Friday and Saturday OR Sunday and Monday
  - Top scoring graduates will have first pick of shifts in shift bid
  - Starting pay is $16 per hour, with a chance for a $1 raise after 90 days for all Spanish-speaking candidates
  - Web camera must be kept on throughout the entire shift during training
  - Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status
  - Randstad welcomes people of all abilities and provides reasonable accommodations for applicants with disabilities
  - Pay offered will be based on factors such as education, work experience, location, specific job duties, and certifications
  - Covid-19 vaccination and/or testing may be required for certain assignments, subject to approved accommodations

• About the company

  We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.

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