• Job Description

  Req#: 40836
  Overview
  
  

  Full Time Days

  Are you looking for a rewarding career as a Bilingual Call Center Specialist - Central Time 8a-5p? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S.??

  Attractive pay?

  • $15- $20 /H

  What's in it for you

  • A full benefits package with choice of affordable PPO or HSA medical plans.
  • Paid time off.
  • Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan.
  • Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.*
  • Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program.
  • 401(k) with a company match.
  • Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.
  • And more.

  Please note: Benefit eligibility can vary by position depending on shift status.

  *To participate, you must be enrolled in an Amedisys medical plan.

  
  Responsibilities
  
  

  • Works collaboratively with other call center personnel to support and coordinate patient care efforts.
  • Manages manual and automated call schedules for patients by assessing Med alogix-identified patients who are at risk for readmission to the hospital.
  • Maintains records of customer interactions, recording details of communication, data obtained from interaction, comments, guidance provided and actions taken.
  • Responsible for informing case managers of identified patients and appropriate follow-up notifications generated by manual or automated calls.
  • Investigates, addresses and works to resolve questions and concerns as needed.
  • Communicates with call center staff as needed and at the direction of the director, to ensure effective coordination.
  • Complies with policies, procedures and regulatory mandates.
  • Performs other duties as assigned.

  
  Qualifications
  
  

  • 2 years of Call Center Experience
  • Bilingual English/Spanish
  • Home Health experience in Healthcare with with telephonic patient interaction.
  • High School graduate or equivalent.
  • Basic knowledge of medical terminology.
  • Strong computer software and data entry skills.

  Preferred

  • Post-secondary education or relevant experience.
  • Experience in home health operations or scheduling.
  • Previous call center or customer service experience.
  • Bilingual, English/Spanish.

  Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

• About the company

  At Amedisys, whether we're caring for patients directly or supporting those who do, each of us is a caregiver at heart.

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