• Job Description

  Req#: 2209747

  Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

  A Call Center Supervisor will be responsible for training the team, setting their priorities on performance and will be responsible in constantly coaching & motivating team members. This position will be responsible on team’s performance achievements by driving constant process improvement within the team.

  Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Turnaround Time, Error corrections
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides subject matter expertise to team members
  • Perform training and subject matter expert role. Coach quality auditors to guide them in completing quality audits

  ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

  You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

  Years of post-high school education can be substituted/is equivalent to years of experience.

  Required Qualifications:

  • 1+ years call center setting experience analyzing and solving customer problem
  • 1+ years of experience as a supervisor/team lead/manager
  • Intermediate Microsoft Office Suite skills: Microsoft Excel (ability to sort, sum, insert bar graphs and use formulas) , Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists), and Microsoft PowerPoint (ability to create presentations with images, words, charts / graphs and merging data from Microsoft Excel)
  • Ability to work 40 hours per week during standard business operating hours (Multiple businesses and schedules available)
  • Bilingual Spanish/English

  Preferred Qualifications:

  • Experience with workforce management
  • Experience working in a Pharmacy Setting/ PBM or related field
  • Healthcare background

  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

  
  UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• About the company

  UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.

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