The Chicago Lighthouse
Call Center Team Lead
This job is now closed
Job Description
- Req#: 150108
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary of $20.00 per hour
- Benefit package up to an additional 25% of salary, including 10 days of paid vacation and 12 paid holidays
- Medical, dental, and vision insurance offered, with 65% covered by the employer
- Short/long term disability and life insurance (2x salary)
- Opportunity to work in a supportive environment dedicated to helping individuals with disabilities
- Employee recognition events and company-matched 401(k) plan
What to Expect (Job Responsibilities):
- Support and drive a culture of business excellence while ensuring staff are informed and trained to exceed customer expectations
- Train new and existing call center staff on policies and workflows, acting as a Subject Matter Expert
- Handle complex patient scheduling issues and manage calls during high volume periods
- Perform Quality Assurance activities, including evaluation and documentation of call performance
- Foster an environment of constant improvement by identifying opportunities for enhancement
What is Required (Qualifications):
- High School diploma or equivalent required
- Bilingual in English/Spanish required
- Proven ability to work as part of a team and manage simultaneous tasks
- Advanced proficiency with MS Windows and Office applications (Word and Excel)
- Ability to type a minimum of 30 words per minute
How to Stand Out (Preferred Qualifications):
- Demonstrated excellent interpersonal and communication skills
- Proven ability to learn new workflow processes and applications quickly
- Commitment to providing opportunities for individuals who are visually impaired, blind, deaf-blind, or have additional disabilities
#HealthcareServices #CustomerService #TeamLead #CareerOpportunity #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Chicago Lighthouse is a world-renowned organization serving the blind, visually impaired, disabled and Veteran communities.
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