• Job Description

  Req#: A5287-25-0016?language=en&page=839&sort=publicationDateDesc

  Job summary

  We are currently looking for enthusiastic people with excellent communication skills to join our Call Centre Team at Lister House Surgery. The team is responsible for taking enquiries from and booking appointments for patients, making sure they are dealt with in a timely and professional manner.

  Available Positions:

  • 1 x Full - Time Position - 37.5 hours per week (7.5 hours per day, Monday to Friday)
  • 1 x Part - Time Position - 18 hours per week (6 hours per day, 3 days per week)
  • 1 x Part - Time Position - 16 hours per week (4 hours per day, 4 days per week)

  PLEASE INDICATE YOUR PREFERENCE FOR HOURS SOMEWHERE ON YOUR APPLICATION.

  We are looking for people with a positive outlook who have:

  • Excellent communication and customer service skills
  • Pay attention to detail
  • Are IT literate
  • Can be discreet/respect patient confidentiality
  • Previous experience in a similar role is desirable but NOT essential

  Main duties of the job

  • Use and populate the electronic record system for clinical records (SystmOne) or other service systems with accurate information
  • Follow our Patient Pathway to generate an appropriate outcome or signpost to another service
  • Follow a detailed script ensuring patient requirements are met
  • Follow agreed processes for dealing with emails on Outlook and tasks on SystmOne, on a daily basis prioritising both urgency and importance, taking responsibility for signposting or dealing with queries regarding issues arising

  About us

  If you are looking for somewhere you can make a real difference and passionate about keeping people safe, well and out of hospital, starting a career at Lister House Surgery might be what you are looking for. At Lister House we strive to make a real difference to health and wellbeing of our staff and patience.

  Some benefits of working at Lister House Surgery:

  • NHS Pension Scheme
  • Access to Blue Light Discount
  • Generous holiday entitlement
  • Flexible working

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  A5287-25-0016

  Job locations

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Job description

  Job responsibilities

  Please view the attached Job Description and Person document for full details regarding this post.

  When completing your application form please ensure that you clearly demonstrate how you meet the role criteria.

  Job description

  Job responsibilities

  Please view the attached Job Description and Person document for full details regarding this post.

  When completing your application form please ensure that you clearly demonstrate how you meet the role criteria.

  Person Specification

  Skills

  Essential

  • Excellent communication skills, face to face and on the telephone including the ability to deal appropriately with difficult communications situations (difficult patients)
  • Good interpersonal and organisational skills
  • Ability to translate information and details accurately both verbally and written
  • Understanding acceptance and adherence to a strict code of confidentiality
  • A good working knowledge of Microsoft Office products and the ability to use email/internet

  Desirable

  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

  Qualifications

  Essential

  • Educated to GCSE level including English and Maths Grade C or equivalent

  Desirable

  • NVQ level 2 in customer service or similar customers service qualifications

  Experience

  Essential

  • 1 years experience in a customer service/reception environment

  Desirable

  • Previous experience of team working Previous NHS experience
  • Experience of using OneSystm (or similar)

  Other Requirements

  Essential

  • Proven ability to liaise appropriately with members of staff at all levels

  Personal Qualities

  Essential

  • Ability to maintain confidentiality
  • Able to cope well under pressure Polite and friendly

  Person Specification

  Skills

  Essential

  • Excellent communication skills, face to face and on the telephone including the ability to deal appropriately with difficult communications situations (difficult patients)
  • Good interpersonal and organisational skills
  • Ability to translate information and details accurately both verbally and written
  • Understanding acceptance and adherence to a strict code of confidentiality
  • A good working knowledge of Microsoft Office products and the ability to use email/internet

  Desirable

  • Confidence to use own judgement, based on resourcefulness and local knowledge in response to patient queries

  Qualifications

  Essential

  • Educated to GCSE level including English and Maths Grade C or equivalent

  Desirable

  • NVQ level 2 in customer service or similar customers service qualifications

  Experience

  Essential

  • 1 years experience in a customer service/reception environment

  Desirable

  • Previous experience of team working Previous NHS experience
  • Experience of using OneSystm (or similar)

  Other Requirements

  Essential

  • Proven ability to liaise appropriately with members of staff at all levels

  Personal Qualities

  Essential

  • Ability to maintain confidentiality
  • Able to cope well under pressure Polite and friendly

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Lister House Surgery

  Address

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Employer's website

  https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Lister House Surgery

  Address

  207 St Thomas Road

  Pear Tree

  Derby

  DE23 8RJ

  
  

  Employer's website

  https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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