• Job Description

  Req#: E0106-25-0050?language=en&page=1182&sort=publicationDateDesc

  Job summary

  Job title: Call Centre Agent.

  Contract: Bank

  Working Hours: Monday to Friday between 8:00am - 5:00pm.

  Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

  Main duties of the job

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.

  • Comply with Company policies & procedures

  About us

  European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

  BENEFITS:

  Pension - 5% employer contribution based on qualified earnings.

  VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

  Blue Light Card - Supermarket & High Street Discounts.

  Employee referral scheme.

  25 days annual leave.

  Details

  Date posted

  30 April 2025

  Pay scheme

  Other

  Salary

  £14 an hour

  Contract

  Bank

  Duration

  4 months

  Working pattern

  Full-time, Part-time, Flexible working

  Reference number

  E0106-25-0050

  Job locations

  The Hubb

  335-351 Rainham Road South

  Dagenham

  Essex

  RM10 8QR

  
  

  Job description

  Job responsibilities

  The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

  Job description

  Job responsibilities

  The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

  Person Specification

  Experience

  Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
  • Experience in call centre or customer centric roles.

  Desirable

  • Experience of working in a health care setting (desirable)

  Skills

  Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).
  • Efficient in time management (manage call time).

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Person Specification

  Experience

  Essential

  • Understand and implement the principles of informed consent.
  • Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
  • Experience in call centre or customer centric roles.

  Desirable

  • Experience of working in a health care setting (desirable)

  Skills

  Essential

  • Have a clear and polite telephone manner.
  • Bilingual languages with English mandatory.
  • Effective communicator, both written and verbal.
  • Work independently and as part of a team.
  • IT literate including Microsoft Office (Word & Excel).
  • Efficient in time management (manage call time).
  • Efficient in time management (manage call time).

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Vaccination UK

  Address

  The Hubb

  335-351 Rainham Road South

  Dagenham

  Essex

  RM10 8QR

  
  

  Employer's website

  https://www.schoolvaccination.uk (Opens in a new tab)

  Employer details

  Employer name

  Vaccination UK

  Address

  The Hubb

  335-351 Rainham Road South

  Dagenham

  Essex

  RM10 8QR

  
  

  Employer's website

  https://www.schoolvaccination.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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