Government of Canada - Western
call centre agent - customer service
This job is now closed
Job Description
- Req#: 44584544
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Urban area
- Business sector
- Private sector
- Sales
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Perform data entry
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Call centre
- Driver's validity licence check
- Own transportation
- Own vehicle
- Valid driver's licence
- Attention to detail
- Fast-paced environment
- Overtime required
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Group insurance benefits
About the company
Overview
Languages
English
Education
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Experience and specialization
Computer and technology knowledge
Type of experience
Additional information
Security and safety
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
Benefits
Financial benefits
Notice
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