Government of Canada - Central
call centre agent - customer service
This job is now closed
Job Description
- Req#: 44750154
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Urban area
- Business sector
- Private sector
- Sales
- Office building
- Cleaning service company
- Train staff
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive credit and employment applications
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Supervise personnel clerks performing filing, typing and record-keeping duties
- Operate computerized inventory record keeping and re-ordering systems
- Detect and correct errors in spelling, grammar and syntax
- Perform data entry
- Professionalism in customer service
- Estimate or quote prices, credit or contract terms, warranties and delivery dates
- Provide advice about merchandise
- Deliver sales presentations
- Conduct sales transactions through Internet-based electronic commerce
- Provide customer service
- Advertise and/or promote products, sales or services
- Write daily basic progress reports
- Transfer handwritten data to Excel or Word documents
- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Maintain sales records for inventory control
- Prepare sales, rental or leasing contracts
- Data entry clerks
- Customer service clerk
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Google Drive
- WordPress
- Word processing software
- Computer assisted records management system
- Computerized inventory record keeping and re-ordering system
- Call centre
- Computerized high speed colour copiers
- Marketing
- Sales and marketing promotions
- Computer-based training
- Bondable
- Criminal record check
- Reference required
- Public transportation is available
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Accurate
- Adaptability
- Collaborative
- Analytical
- Creativity
- Efficiency
- Energetic
- Goal-oriented
- Hardworking
- Integrity
- Outgoing
- Positive attitude
- Proactive
- Time management
- Resourcefulness
- Maturity
About the company
Overview
Languages
English
Education
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Supervision
Experience and specialization
Computer and technology knowledge
Type of experience
Equipment and machinery experience
Area of work experience
Area of specialization
Additional information
Security and safety
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
Notice
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