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Job Description
- Req#: E0106-25-0049?language=en&page=1166&sort=publicationDateDesc
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
- Efficient in time management (manage call time).
- Educated to GCSE level or equivalent.
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
- Efficient in time management (manage call time).
- Educated to GCSE level or equivalent.
Job summary
Job title: Call Centre Agent.
Contract: Bank
Working Hours: Monday to Friday between 8:00am - 5:00pm.
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London. Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Main duties of the job
About us
European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.
BENEFITS:
Pension - 5% employer contribution based on qualified earnings.
VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.
Blue Light Card - Supermarket & High Street Discounts.
Employee referral scheme.
25 days annual leave.
Details
Date posted
30 April 2025
Pay scheme
Other
Salary
£14 an hour
Contract
Bank
Duration
4 months
Working pattern
Full-time, Part-time, Flexible working
Reference number
E0106-25-0049
Job locations
The Hubb
335-351 Rainham Road South
Dagenham
Essex
RM10 8QR
Job descriptionJob description
Job responsibilities
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Job responsibilities
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Person SpecificationPerson Specification
Experience
Essential
Desirable
Skills
Essential
Qualifications
Essential
Experience
Essential
Desirable
Skills
Essential
Qualifications
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Vaccination UK
Address
The Hubb
335-351 Rainham Road South
Dagenham
Essex
RM10 8QR
Employer's website
Employer details
Employer name
Vaccination UK
Address
The Hubb
335-351 Rainham Road South
Dagenham
Essex
RM10 8QR
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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