NHS
Call Centre Agent - Tower Hamlets and Hackney
This job is now closed
Job Description
- Req#: E0106-25-0035?language=en&page=383&sort=publicationDateDesc
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for thecall Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures
-
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures
-
- Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
- Assist in the day to day running of the immunisation programmes for the call Centre.
- Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
- Coordinating the operation of the community clinics in line with company policy and procedures where directed.
- Working towards agreed KPI's to ensure targets are achieved.
- Participate positively in regular team meetings.
- Undertake other duties commensurate with the level of this position.
- Comply with Company policies & procedures
- Educated to GCSE level or equivalent.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
- Educated to GCSE level or equivalent.
- Experience in call centre or customer centric roles.
- Experience of working in a health care setting (desirable)
- Understand and implement the principles of informed consent.
- Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles.
- Have a clear and polite telephone manner.
- Bilingual languages with English mandatory.
- Effective communicator, both written and verbal.
- Work independently and as part of a team.
- IT literate including Microsoft Office (Word & Excel).
- Efficient in time management (manage call time).
Job summary
The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.
Main duties of the job
About us
Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.
We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.
Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.
Date posted
29 April 2025
Pay scheme
Other
Salary
£14 an hour
Contract
Bank
Duration
4 months
Working pattern
Full-time, Part-time, Flexible working, Term time hours
Reference number
E0106-25-0035
Job locations
Hackney Community College
Falkirk Street
London
N1 6HQ
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Skills
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Vaccination UK
Address
Hackney Community College
Falkirk Street
London
N1 6HQ
Employer's website
Employer details
Employer name
Vaccination UK
Address
Hackney Community College
Falkirk Street
London
N1 6HQ
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.