• Job Description

  Req#: E0106-25-0053?language=en&page=263&sort=publicationDateDesc

  Job summary

  The post holder will be responsible for improving vaccination uptake by obtaining informed consent through inbound and outbound calls under the supervision of the Line Manager.

  Main duties of the job

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.
  • Comply with Company policies & procedures

  About us

  Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.

  We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and we provide the infant BCG programme to newborns in North London.

  Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

  Date posted

  01 May 2025

  Pay scheme

  Other

  Salary

  £14 an hour

  Contract

  Bank

  Duration

  4 months

  Working pattern

  Full-time, Part-time, Flexible working, Term time hours

  Reference number

  E0106-25-0053

  Job locations

  Vaccination Uk

  490 Larkshall Road

  London

  E4 9HH

  
  

  Job description

  Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.

  • Comply with Company policies & procedures

  Job description

  Job responsibilities

  • Work collaboratively to support the team to facilitate the smooth continuity of service delivery.
  • Assist in the day to day running of the immunisation programmes for the call Centre.
  • Handle calls and emails from and to parents/carers booking children in for vaccinations within community clinics.
  • Coordinating the operation of the community clinics in line with company policy and procedures where directed.
  • Working towards agreed KPI's to ensure targets are achieved.
  • Participate positively in regular team meetings.
  • Undertake other duties commensurate with the level of this position.

  • Comply with Company policies & procedures

  Person Specification

  Experience

  Essential

  • Experience in call centre or customer centric roles.

  Desirable

  • Experience of working in a health care setting (desirable) Understand and implement the principles of informed consent. Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles

  Skills

  Desirable

  • Have a clear and polite telephone manner. Bilingual languages with English mandatory. Effective communicator, both written and verbal. Work independently and as part of a team. IT literate including Microsoft Office (Word & Excel). Efficient in time management (manage call time).

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Person Specification

  Experience

  Essential

  • Experience in call centre or customer centric roles.

  Desirable

  • Experience of working in a health care setting (desirable) Understand and implement the principles of informed consent. Is familiar/has understanding of the GDPR (General Data Protection Regulation) principles

  Skills

  Desirable

  • Have a clear and polite telephone manner. Bilingual languages with English mandatory. Effective communicator, both written and verbal. Work independently and as part of a team. IT literate including Microsoft Office (Word & Excel). Efficient in time management (manage call time).

  Qualifications

  Essential

  • Educated to GCSE level or equivalent.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Vaccination UK

  Address

  Vaccination Uk

  490 Larkshall Road

  London

  E4 9HH

  
  

  Employer's website

  https://www.schoolvaccination.uk (Opens in a new tab)

  Employer details

  Employer name

  Vaccination UK

  Address

  Vaccination Uk

  490 Larkshall Road

  London

  E4 9HH

  
  

  Employer's website

  https://www.schoolvaccination.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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