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Job Description
- Req#: C9351-25-0554?language=en&page=191&sort=publicationDateDesc
- NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards
- Experience of working with service users with complex mental health needs.
- Person centred care for those Mental health / learning disabilities needs
- Good interpersonal and communication
- Time Management
- Literacy skills
- Numeracy skills
- Basic IT skills
- Customer care
- Commitment to further development and training.
- Demonstrate commitment to the Trust's vision and values.
- Flexible
- Approachable
- Open to change
- Motivated
- Demonstrates respect dignity and integrity
- NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards
- Experience of working with service users with complex mental health needs.
- Person centred care for those Mental health / learning disabilities needs
- Good interpersonal and communication
- Time Management
- Literacy skills
- Numeracy skills
- Basic IT skills
- Customer care
- Commitment to further development and training.
- Demonstrate commitment to the Trust's vision and values.
- Flexible
- Approachable
- Open to change
- Motivated
- Demonstrates respect dignity and integrity
Job summary
Come and join our Initial Response Service team . This is an excellent opportunity to be part of the crisis pathway to ensure people with mental health issues get the most appropriate support at the right time.There has never been a more exciting time to join our Trust. You will be part of delivering a significant transformation to the way services are accessed and delivered. We are looking for a call handler to help deal with referrals, enquiries from patients, service users, carers and clinicians for mental health services.The service is a call handling service for our Mental Health Services across Preston, Chorley, South Ribble, West Lancashire and East Lancashire.
Main duties of the job
To provide a call reception service for enquiries and referrals into LSCFT in the designated locality. To support the referral pathway- engaging with service users, carers, members of the public and other professionals to ensure that calls are dealt with efficiently and routed appropriately. This involves administrative tasks associated with the maintenance of health records, scheduling appointments.To provide rapid response/ face to face triage function in the community with Band 6 Mental Health Practitioner (MHP), which may require driving.Utilising a high level of customer service skills at all times, provide a call handling role to the Access Service ensuring that demographic detail is correctly recorded and all calls are routed appropriately. To ensure that all clinical information is effectively communicated and documented within the electronic records system as per agreed Trust standards. Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual, the family or carers. Communicate effectively with service users, carers, colleagues and all other Professionals. Participate in the continuous development of the service. To have the ability to work under direct/indirect supervision when providing individualised care. To support the referral Pathway into LSCFT services, inclusive of scheduling appointments.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
Details
Date posted
13 May 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 to £25,674 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
351-PEN983-CL
Job locations
Pennine IRS
The Mount
Accrington
BB5 5DE
Job descriptionJob description
Job responsibilities
Please see the attached job description and person specification for more information about this role.
Job responsibilities
Please see the attached job description and person specification for more information about this role.
Person SpecificationPerson Specification
Education/ Qualifications
Essential
Knowledge / Experience
Essential
Skills and Competencies
Essential
Personal
Essential
Other
Essential
Education/ Qualifications
Essential
Knowledge / Experience
Essential
Skills and Competencies
Essential
Personal
Essential
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Pennine IRS
The Mount
Accrington
BB5 5DE
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Lancashire & South Cumbria NHS Foundation Trust
Address
Pennine IRS
The Mount
Accrington
BB5 5DE
Employer's website
https://www.lscft.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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