• Job Description

  Req#: A1631-25-0001?language=en&page=564&sort=publicationDateDesc

  Job summary

  Kings Medical Practice are excited to be recruiting a Part Time Call Handler/Receptionist. 16 hours per week, working within our operating window of 8am-6.30pm Monday-Friday, with our fantastic reception team.

  This is a fantastic opportunity to join our forward-thinking training practice in Normanton.

  We are a large Practice, situated in the town centre. Located just off the M62, with great transport links.

  We pride ourselves on our commitment not only to our staff and patients but also the wider community.

  As a Practice we are focused on the development and training of our staff, whilst promoting work-life balance.

  Main duties of the job

  • The post holder will be responsible for the accurate and timely management of patient enquires
  • The post holder will be required to work as a member of a team to provide an efficient clinical coding service as well as providing an efficient secretarial service to the clinical team.
  • To screen medical records, discharge summaries and other data sources to extract clinical information relevant to a patients episode of care.
  • Call handling, process referrals, answer enquiries, arrange appointments along with general office duties
  • Ensure data is entered accurately into Clinical Systems.

  About us

  Our Practice has four partners, three of which are GPs and one ANP. We also have five other salaried GPs plus a fantastic Nursing team which includes ANPs, PAs, Nurses and HCAs. Alongside the clinical teams we have a large Administration Team, supported by a management team.

  We pride ourselves on team work and are dedicated to developing our staff to help them reach their full potential.

  With a friendly and welcoming working environment, we strive to achieve 100% employee satisfaction.

  Date posted

  14 January 2025

  Pay scheme

  Other

  Salary

  £11.44 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1631-25-0001

  Job locations

  Kings Medical Centre

  King Edward Street

  Normanton

  West Yorkshire

  WF6 2AZ

  
  

  Job description

  Job responsibilities

  • To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
  • To manage all referrals from the clinical team, ensuring a timely process of these
  • Review system to improve efficiencies of administrative procedures relating to your area of work
  • Ensure data is entered accurately into clinical systems.
  • Access and read patient case notes where the content can be distressing.
  • Code complex specialties including deceased episodes of care.

  • Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.

  To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery

  Collect payments from patients for non-NHS services

  Summarise patient notes

  Scanning of letters and actioning appropriately, including coding, filing, medication requests

  Assisting with QOF work and any other initiatives run by the practice.

  Job description

  Job responsibilities

  • To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries.
  • To manage all referrals from the clinical team, ensuring a timely process of these
  • Review system to improve efficiencies of administrative procedures relating to your area of work
  • Ensure data is entered accurately into clinical systems.
  • Access and read patient case notes where the content can be distressing.
  • Code complex specialties including deceased episodes of care.

  • Identify inadequate source documentation and communicate with relevant health care professionals to rectify this.

  To provide support on reception, on a rota basis, registering new patients, meet and greet, respond to clinicians requests during surgery

  Collect payments from patients for non-NHS services

  Summarise patient notes

  Scanning of letters and actioning appropriately, including coding, filing, medication requests

  Assisting with QOF work and any other initiatives run by the practice.

  Person Specification

  Qualifications

  Essential

  • GCSE x 4 grade C or above or equivalent experience

  Desirable

  • European Computer Driving Licence (ECDL) RSA 2/3

  Personal Attributes

  Essential

  • Effective Team player. A flexible approach to working hours. Adaptable to change.

  Knowledge and Skills

  Essential

  • Knowledge of the importance of confidentiality Able to use basic Microsoft applications i.e. word, excel. Good levels of numeracy and literacy skills. Ability to extract information from source records and translate into different electronic formats. Ability to work to a high degree of accuracy and attention to detail. Excellent interpersonal communication skills, written and verbal. Ability to work on own initiative to prioritise workload

  Experience

  Essential

  • General office duties. Customer Care experience. Experience of decision making by own initiative and liaising with colleagues.

  Desirable

  • Experience of Coding practices Primary Care experience Worked in a health care environment.

  Person Specification

  Qualifications

  Essential

  • GCSE x 4 grade C or above or equivalent experience

  Desirable

  • European Computer Driving Licence (ECDL) RSA 2/3

  Personal Attributes

  Essential

  • Effective Team player. A flexible approach to working hours. Adaptable to change.

  Knowledge and Skills

  Essential

  • Knowledge of the importance of confidentiality Able to use basic Microsoft applications i.e. word, excel. Good levels of numeracy and literacy skills. Ability to extract information from source records and translate into different electronic formats. Ability to work to a high degree of accuracy and attention to detail. Excellent interpersonal communication skills, written and verbal. Ability to work on own initiative to prioritise workload

  Experience

  Essential

  • General office duties. Customer Care experience. Experience of decision making by own initiative and liaising with colleagues.

  Desirable

  • Experience of Coding practices Primary Care experience Worked in a health care environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Kings Medical Practice

  Address

  Kings Medical Centre

  King Edward Street

  Normanton

  West Yorkshire

  WF6 2AZ

  
  

  Employer's website

  https://www.kingsmedicalpractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Kings Medical Practice

  Address

  Kings Medical Centre

  King Edward Street

  Normanton

  West Yorkshire

  WF6 2AZ

  
  

  Employer's website

  https://www.kingsmedicalpractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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