• Job Description

  Req#: A3150-25-0003?language=en&page=264&sort=publicationDateDesc

  Job summary

  The post holder will provide a high-quality call handling and admin support service within a busy practice, supporting patients and clinicians.

  Salary: Depending on experience.

  Hours: 26.5 hours over four days: (Monday off, Tuesday 8am - 1:30pm at Hutton Rudby Surgery, Wednesday 9-12 at Mowbray House Surgery, Thursday 8am-5pm at Hutton Rudby Surgery, Friday 8am - 6:30pm at Mowbray House Surgery)

  If you would like more information about this exciting opportunity please contact Tracy Dewings on 01609 760002.

  Closing date for applications: 22nd June 2025.

  Please note: An element of flexibility and own vehicle is essential for the role as you may be required to work across both sites.

  Main duties of the job

  As part of the role of reception call hander you will be expected to:

  Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

  Provide patients with high quality, easy to understand information to assist them in making choices about their care.

  Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.

  Please read the job description for a more thorough explanation of the job role.

  About us

  Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.

  Across the two sites we have around 20,000 patients registered with us.

  Details

  Date posted

  28 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A3150-25-0003

  Job locations

  Mowbray House Surgery

  Malpas Road

  Northallerton

  North Yorkshire

  DL7 8FW

  
  

  Hutton Rudby Surgery

  East Side

  Hutton Rudby

  Yarm

  Cleveland

  TS15 0DB

  
  

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

  Provide patients with high quality, easy to understand information to assist them in making choices about their care.

  Provide patients with high quality communication to assist them in making choices about their care.

  Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

  Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings

  Support the practice Safeguarding team with requests for information

  Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.

  Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.

  Support the delivery of QoF and other practice services.

  General support to practice teams as required.

  This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

  Job description

  Job responsibilities

  Main Duties and Responsibilities:

  Receive all incoming telephone calls into the practice providing coordination and navigation of care to patients, and where appropriate their carers, across the practice and other organisations.

  Provide patients with high quality, easy to understand information to assist them in making choices about their care.

  Provide patients with high quality communication to assist them in making choices about their care.

  Deal with all general enquiries, make outgoing telephone calls, explain practice procedures and make new and follow-up appointments.

  Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

  Support the practice's frail and vulnerable patients, supporting frailty reviews and coordinating MDT and palliative care meetings

  Support the practice Safeguarding team with requests for information

  Support the practice in coordinating seasonal vaccination campaigns, including the organising of care home and housebound vaccinations.

  Monitor and process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.

  Support the delivery of QoF and other practice services.

  General support to practice teams as required.

  This job description is intended as a guide to the main duties and responsibilities for the post and should not be considered an exhaustive list.

  Person Specification

  Experience

  Essential

  • - Excellent communication skills, written and oral.
  • - Excellent IT skills
  • - An understanding, acceptance and adherence to the need for strict confidentiality
  • - Time management and the ability to work to effectively multitask
  • - Ability to use own initiative and problem solve
  • - Hard working, adaptable, reliable and resourceful
  • - Willing to work flexible hours as necessary across both surgery sites
  • - Educated to GCSE level or equivalent
  • - Own transport
  • - Ability to work as a team member as well as autonomously
  • - Be entitled to live and work within the UK as we are unable to sponsor
  • - Satisfactory DBS Check
  • - Satisfactory references (at least 2)

  Desirable

  • - Experience working in a healthcare or Social care setting (desirable)
  • - Experience working in General Practice (desirable)
  • - Experience of clinical systems such as SystmOne
  • - Full, clean driving licence

  Person Specification

  Experience

  Essential

  • - Excellent communication skills, written and oral.
  • - Excellent IT skills
  • - An understanding, acceptance and adherence to the need for strict confidentiality
  • - Time management and the ability to work to effectively multitask
  • - Ability to use own initiative and problem solve
  • - Hard working, adaptable, reliable and resourceful
  • - Willing to work flexible hours as necessary across both surgery sites
  • - Educated to GCSE level or equivalent
  • - Own transport
  • - Ability to work as a team member as well as autonomously
  • - Be entitled to live and work within the UK as we are unable to sponsor
  • - Satisfactory DBS Check
  • - Satisfactory references (at least 2)

  Desirable

  • - Experience working in a healthcare or Social care setting (desirable)
  • - Experience working in General Practice (desirable)
  • - Experience of clinical systems such as SystmOne
  • - Full, clean driving licence

  Employer details

  Employer name

  Mowbray House Surgery

  Address

  Mowbray House Surgery

  Malpas Road

  Northallerton

  North Yorkshire

  DL7 8FW

  
  

  Employer's website

  http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Mowbray House Surgery

  Address

  Mowbray House Surgery

  Malpas Road

  Northallerton

  North Yorkshire

  DL7 8FW

  
  

  Employer's website

  http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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