• Job Description

  Req#: REQ-162886

  Initial Posting Date:

  08/06/2024

  Application Deadline:

  08/20/2024

  Agency:

  Department of Human Services

  Salary Range:

  $5,747 - $8,831

  Position Type:

  Employee

  Position Title:

  CAM Senior Business Analyst (OPA3)

  Job Description:

  We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

  Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? If so, we would love to hear from you. You are invited to step into a pivotal role as a Senior Centralized Abuse Management (CAM) Business Analyst, where your experience in software life cycle development and Salesforce technology platform will not only shape our projects but also inspire and educate our teams through engaging training programs.

  Oregon Department of Human Services (ODHS), A place to belong and make a difference!

  • When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

  What you need to qualify

  A Bachelor’s degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; AND four years professional-level evaluative, analytical and planning work.
  

  OR
  

  Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

  Essential Attributes

  We are looking for candidates with:

  • Experience navigating Salesforce technology system and other IT software.
  • Experience to encompass all phases of the IT lifecycle, from initial planning through implementation and maintenance.
  • Experience creating detailed, accurate, and retraceable documentation while managing and communicating changes effectively to ensure and maintain system integrity and compliance.
  • Experience adjusting communication style to receiving audience.
  • Experience identifying problems and solutions through a trauma-informed and culturally responsive approach.

  Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

  Your Duties at a Glance

  Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for people in Oregon applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. OEP is a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.

  As a CAM Senior Business Analyst, you will:

  • Maintain a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and communities we serve.
  • Track and facilitate the resolution of all incidents within CAM system. Including tracking the type of incident, severity, and priority. Agreed solution, testing, data restoration, and system stabilization.
  • Leads efforts to identify the root cause of incidents.
  • Collaborates with technical teams to analyze system logs, performance data and other relevant information to determining the underlying issues and level of impact of identified incidents.
  • Analyze detailed requirements and functional documentation for incident resolution for both the short term and long-term solutions.
  • Use incident data to identify patterns and trends, contributing to preventive measures.
  • Maintain comprehensive documentation of incident details including timelines, actions taken and resolutions.
  • Implement and monitor key performance indicators (KPIs) related to incident management.
  • Facilitate post incident review to analyze system for potential data errors. Works with data teams to identify data issues, steps to restore data accuracy and procedural options. Provide guidance to stakeholder on options to restore data integrity.
  • Engage with Stakeholders to understand evolving business needs and translate them into clear and concise requirements for ongoing system maintenance and development.
  • Ensure that business requirements are clear, complete, and align with business goals.

  Working Conditions

  • Work is performed through technology and computer-based software. This is a remote work position. Reliable internet is required. The CAM system is an IT solution that is built on the Salesforce technology platform and uses government cloud security. It requires collaborations with various teams, stakeholders, and third-party vendors. The CAM system contains level 3 data. The remove work environment requires privacy and protection of confidential information. Your work location must allow for screen security, private conversations, and protections of all access to ODHS State systems, data information. Work may include long periods of sitting and standing. Frequent use of common office technology, including phones, computers, camera, and online software, etc. May require infrequent travel. Overtime may be required during peak periods of project work.

  Application Instructions & Requirements

  Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

  Additional Requirements

  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

  Helpful Information

  • This position is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies.
  • Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Rosario Barbour via email at rosario.delacruz-barbour@odhs.oregon.gov .
  • Please be sure to include the job requisition number REQ-162886 with questions.

• About the company

  Oregon (/ˈɒrɡən/ ORR--gən) is a state in the Pacific Northwest region on the West Coast of the United States.

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