Capitec Bank
Campaign Administrator: Centralised Collections
PayCompetitive
LocationBellville/Western Cape
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 33327
- To maximise Agent Performance and the effectiveness of overall productivity in (but not limited to) the Collections and Recoveries Divisions, Business Support Centre for Retail and Business Bank through
-
- Providing operational and tactical systems support for all campaign management activities.
- Implement and maintain dialler strategies and real-time monitoring of all outbound dialling, inbound and digital campaigns
- Monitoring Agent performance and productivity
- Providing insights on campaign activities through reporting and analysis to inform managerial decision making
- Distribution and maintenance of relevant hardware or software requirements
- Troubleshooting and diagnosing technical problems by analysing error logs, system events and user information
- Staying up to date with industry trends, emerging technologies and best practices in IT support teams
- Stakeholder engagement with internal and external audiences
- 3 years dialler campaign management experience
- Experience with utilizing Microsoft Excel
- Contact centre environment.
- Leadership capabilities
- Analytical responsibilities or experience with predictive dialler
- Grade 12 National Certificate / Vocational
- Bachelor's Degree in Information Systems or Commerce
Apply by:
This advert is purposed at attracting talent for future dated opportunities.
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:
1. To see what life at Capitec is all about and complete a short assessment, please click here !
2. Once you have completed the above finalize your application by clicking apply below
Purpose Statement
Experience
Min:
Ideal:Qualifications (Minimum)
Qualifications (Ideal or Preferred)
Knowledge
Min:
- Dialler software, including technical knowledge
- Predictive dialling systems and associated telephony
Ideal:- Client Engagement and Support policies and procedures
- Regulations relating to predictive diallers
- Contact centre software tools
- Technical knowledge of telecom hardware
- Cloud service knowledge on platforms such as AWS connect and Salesforce
Skills
- Communications Skills
- Problem solving skills
- Analytical Skills
- Numerical Reasoning skills
- Reporting Skills
- Attention to Detail
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Planning, organising and coordination skills
- Interpersonal & Relationship management Skills
Conditions of Employment
- Clear criminal and credit record
- Willing and able to work shifts, including weekends
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.