Boston, Chicago, San Diego, San Francisco, WashingtonTEAM LEWIS is a global marketing agency that has grown from start-up to multi-national in a little over two decades. Its success is due to a combination of factors: talented creatives delivering award winning campaigns; expanding client relationships into new markets or services and its independence from outside investors. The agency, its people and client campaigns have won many awards, including Cannes Lions, PRovoke Media, ICCO, European Excellence, PRCA Digital, Digital Impact, Global Digital Excellence.At the heart of the business is the TEAM LEWIS Foundation (TLF), a non-profit charitable entity. Since its launch in 2021, it has funded over 2,000 causes. The TLF promotes a wide variety of social, cultural, and environmental causes that benefit society. It aims to strengthen the bonds between the creative industries, businesses, government, and non-profits. Community charities are championed by employees, who in addition to the financial donation, volunteer their time and skills to leverage effectiveness.Purpose of the roleThe purpose of this role is to help drive strategy, execution and creativity across client digital and social programs, while delivering against scopes. The Digital Marketing Manager ensures team efficiencies through timeline management and an understanding of cross-functional workflows. The Digital Marketing Manager manages the client relationship and ensures the client is kept fully up to date with critical activity on the account. In addition, they take an active role in developing that relationship through identifying strategic opportunities and optimizations, providing counsel proactively. They provide quality output and ensure standards are met across the team. This person may also manage junior team members, providing mentorship and guidance to promote growth. This individual has a comprehensive understanding of marketing strategies and is passionate about staying up to date on relevant trends.Key Responsibilities and TasksDigital / Social MediaEffectively contributes to development and implementation of full-funnel marketing strategiesWorks with account leadership to define processes, structure and KPIs to deliver against integrated strategiesOversees creation of project and creative briefs, timelines, templates; is comfortable acting as line of defense for QA and traffic reviewCollaborates with cross-departmental teams (paid social media, content, research and more) to execute, optimize and report on deliverablesPlans, implements and maintains social media campaigns and projects for clients, creating innovative and targeted opportunities for growth and acceleration of KPIsDevelops compelling and impactful content and integrated campaigns for both current and prospective clientsUses social listening tools and analytical services to generate actionable insight, helping to inform ongoing account strategies and spot growth areasRefines methodologies in digital channel measurement and reporting of ROIStays up to date on best practices and current trendsClient ManagementActs as day-to-day lead across account, with knowledge and insight into activities for all service lines and key delivery datesMaintains a consultative relationship with the client, acting as the key contact for all across program work streams and deliverablesResponsible for maintaining excellent client communication; defining deadlines and service agreements whilst ensuring these are met consistently by the teamOperates as project manager for campaigns and creative programs, providing transparency to timelines to both internal teams and clientsWorks closely with internal account lead(s) to regularly review account performance, identifying and communicating opportunities for additional PR, marketing and digital services, including paid activity and creativeAssists with pricing and selling projectsOrganizes and delivers projects to plan, budget and quality, assessing and mitigating risks throughoutProcess ManagementAbility to create, run and manage project planning processesIdentifies and plans required team support against project scope together with account lead(s)Plans, assigns and manages tasks and deadlines with individual team membersWorks effectively, communicates, and collaborates with internal teams as necessary to push through deliverablesManages day-to-day operational aspects of projects and scopeOwns and manages QA and approval processes internally and with clientsTeam Working and DevelopmentActs as a respected line manager, working closely with line reports and teammates to maximize strengths and identify solves for weaknessesEncourages and inspires excellence in account teams, leading by exampleRecords and shares lessons learned with team members to facilitate continuous improvementSchedules and chairs regular project status update meetings with channel delivery teams, and senior stakeholdersInspires a positive environment that allows team members to act without fearMay line manage junior account team members, delivering coaching, supervision and regular assessmentSets individual objectives on a daily, weekly, monthly and quarterly basisProvides guidance to colleagues on how to best manage campaigns, including answering general new business requestsReporting and AnalysisOwns development of detailed reports to senior management and client as needed based on social listening and/or account social/digital activity, providing insight and analysisCommunicates account performance internally (account reviews) and provides strategic advice to the client based on measurable analyticsInitiates actions for optimizations and recommendations noted in reportsMonitors and reports back on account KPIs and ensures accurate and timely reporting by junior team membersAbout you4-5+ years digital marketing experience focusing in organic, paid, and content areas including in a client facing capacity; tech experience required, cybersecurity client experience a plusA persuasive and convincing writing style, with a specialism in translating tech into understandable, relatable, and creative social contentPreference to working in a fast-paced environment (agency experience preferred)Acute attention to detail and organizational skillsStrong project management skills with an ability to plan, prioritize and anticipateA proven track record of successfully delivering high quality digital products and services to time, specification and budgetUnderstanding of client business issues and requirementsUnderstanding of the local market and opportunities for growthCalmness under pressure and ability to achieve tight deadlinesAbility to interact confidently with clients at a senior levelAbility to troubleshoot team and client problem areas – and suggest a remedial course of actionCreative thinking and an open-minded approachExperience with social management, listening, and reporting tools (such as Hootsuite and Meltwater/Brandwatch)Must have experience with organic and paid social platforms (Twitter, LinkedIn, Instagram, Facebook)This job description is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.Hybrid work environmentGenerous PTOPaid parental leaveMedical, dental, and vision benefits + life insurance (eligible day 1 of employment)401k with employer matchTravel ProgramsFree self-led industry courses via our Lewiversity platformUp to $2k donation to a charity of your choice!The expected salary range for the Campaign Manager, Digital Marketing position is between $76K - $100K. Base annual salary is determined by factors such as location, experience, and expertise.TEAM LEWIS is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, reproductive health decisions and family responsibilities, qualifying acts of violence, or any other characteristic protected by federal, state or local laws.#J-18808-Ljbffr