• Job Description

  Req#: oQ28tfwd?nl=1

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  Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations.u00A0 They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site.u00A0 The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment.u00A0u00A0 Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.

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  What We Offer

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  Compensation:

  • Compensation for this role is set at an hourly rate ranging between $22.57 u00A0for 0 years of experience u00A0 and $28.22
  • This role is also eligible for a performance bonus based on team performance and goal attainment.

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  Other Benefits:

  We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:

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  • Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
  • Tuition Reimbursement: Staff members may apply for up to u200B 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
  • Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

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  Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.

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  What You Bring -- Competencies:

  • Mission Focus u2013 focuses on IDEAu2019s core purpose of getting all students into collegeu00A0u00A0
  • Record of Results u2013 holds high expectations for self and others to achieve and surpass intended goalsu00A0
  • Problem Solving u2013 able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goalsu00A0
  • Communication u2013 effectively conveys information using a variety of channels and techniquesu00A0
  • Continuous Improvement u2013 proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisionsu00A0

  Qualifications:

  • Education: High School Diploma Required; Bacheloru2019s Degree Preferred
  • Experience: Two years of technical support experience

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  Knowledge and Skills:

  • Knowledge of computer hardware and software applicationsu00A0
  • Ability to analyze and resolve computer hardware and software problemsu00A0
  • Knowledge of technologies available for use in instructional settingu00A0
  • Ability to repair computer and technology equipmentu00A0
  • Strong organizational, communication, and interpersonal skillsu00A0

  What Youu2019ll Do u2013 Accountabilities :

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  95% of Helpdesk tickets are completed within 48 hours, with 40% complete remotely u00A0

  • Work with and report to APO on campus technology requests.u00A0
  • Communicate with all clients within 24 hours about repairsu00A0
  • Partner up with Helpdesk manager on reporting to identify and track goals and trends.u00A0
  • Complete standard tickets on time and follow up with customers.u00A0
  • Encourage a Helpdesk creation culture on campus while maintaining great customer service and support.u00A0
  • Offer technology quotes and solutions for assigned campuses u00A0 u00A0

  90% customer satisfaction on Zendesk tickets ( S urveys) u00A0

  • Ensure every ticket completed is bookended with communication with customeru00A0
  • Educate end users after a job is complete to further knowledge and best practicesu00A0
  • Check back with customer to ensure reliability after service u00A0 u00A0

  100% of schools are safe and operational one week before FDOS u00A0

  • Outline and schedule major tasks and milestones to track progress at each siteu00A0
  • Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper executionu00A0
  • Escalate major and minor risks to relevant actors u00A0 u00A0

  Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS u00A0

  • Lead Information Security and Privacy practices at the campusesu00A0u00A0
  • Build a strong security culture at each campus through risk management, education, and deterrenceu00A0
  • Practice and share best practice around proper use of technologyu00A0
  • Initiate incidence reporting with campus leadership and HQ personnel to manage all security breachesu00A0

  100% of Campus Operating Projects completed on time based on Campus Playbook u00A0

  • Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOYu00A0
  • Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

  We look for Team and Family who embody the following u00A0 values u00A0 and characteristics: u00A0

  • Believes and is committed to our mission u00A0 and being an agent of change: that all students u00A0 are capable of getting u00A0 to and through college u00A0 u00A0
  • Has demonstrated effective u00A0 outcomes and results, and wants to be held accountable for them u00A0
  • Has a propensity for action, willing to make mistakes by doing in order to learn and improve u00A0 quickly u00A0
  • Works with urgency and purpose to drive student outcomes u00A0
  • Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change u00A0
  • Seeks and responds well to feedback, which is shared often and freely across all levels of the organization u00A0
  • Works through silos and forges strong cross-departmental relationships u00A0 in order to u00A0 achieve outcomes u00A0
  • We believe in education as u00A0 a profession u00A0 and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students u00A0

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  About IDEA Public Schools u202F u00A0

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  At IDEA Public Schools, we believeu202Feach and everyu202Fchild can go to college.u202FSince 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.u202Fu202Fu202F u00A0

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  IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Reportu2019s top highu202F schoolsu2019 u202Flists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.u202Fu202Fu202Fu202F u00A0

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  When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. u00A0

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  At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members .u00A0 Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values

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  To Apply u00A0

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  Please submit your application online through Jobvite. Itu2019s in your best interest to apply as soon as possible. u00A0

  
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• About the company

  IDEA Public Schools, Inc is a not‐for‐profit charter school operator based in Texas.

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