1.0 FTE; Monday - Friday, business hours at the River Park Plaza location in St. Paul. This position will be a combination of both remote and on-site work.

This position serves in a critical leadership role in the management and delivery of enterprise capabilities for optimizing financial performance and customer satisfaction in a complex integrated healthcare enterprise.

It serves as a liaison between providers, information system leadership and clinical leadership. The position will support adoption and best practice use within the full spectrum of front-end revenue cycle optimization. This includes patient scheduling, preregistration/certification, eligibility verification, referral management, registration and identity verification.

This position builds positive working relationships with internal and external physicians and practices along with operational leadership to assist in increasing adoption of technology, use of automation and clinical practice standards. Works in a highly collaborative team environment across information systems, clinical, quality, nursing, revenue integrity, and other disciplines.

Key responsibilities include planning, creating, and implementing processes and ideas in collaboration with Capacity Management leadership. This position provides direct supervision to Capacity Management staff which includes but is not limited to Capacity Management Specialists, Scheduling Operations Specialists, HIM Specialists, and Records Specialists.

Collaborates with Information Systems to develop key performance indicators and pro-active business intelligence solutions to assess outcomes of work and physician and Capacity Management.

Compensation & Benefits:

The annual salary range for this opportunity is $77,334 to $116,064 with a median salary of $96,699. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.

Qualifications:

Required:

• Bachelor's Degree in business, healthcare, or any related field. Five years’ experience in healthcare field may substitute for degree.
• Minimum 3 years’ experience with healthcare administrative process (operations, scheduling, registration, EMR)
• Experience with managing complex interactions
• Previous experience with change management and process improvement
• Proven execution of excellent customer service skills.
• Experience translating clinical needs into successful processes and supporting system designs

Preferred:

• Understanding of Capacity Management workflows in ambulatory, surgical and inpatient settings
• Master’s Degree in Business, Healthcare, Informatics, or related field.

Knowledge, Skills and Abilities:

• Demonstrated leadership skills: emotional intelligence, building team, developing employees, innovative process framework, challenge team members, create an environment of idea-sharing and open dialogue, cross department collaboration
• Demonstrated ability to autonomously execute process improvement
• Excellent interpersonal skills – listening, written and verbal
• Demonstrated ability to multi-task, prioritize and apply critical thinking
• Demonstrates strong systems and technology aptitude. Includes knowledge of various systems (Microsoft Office suite, scheduling / registration electronic applications, EMR)
• Critical thinking skills, ability to formulate plans to achieve goals and objectives
• Ability to clearly articulate issues and risks as well as ideas and solutions

Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.

Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

We partner with individuals and families to provide specialized, coordinated care for individuals who have complex, rare or traumatic conditions starting in childhood.

To learn more about working at Gillette Children's, please visit https://www.gillettechildrens.org/careers.

Gillette Children's participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)